Aéropostale’s return policy is designed to make your shopping experience as hassle-free as possible. Whether you made a purchase online or in-store, the return process is easy to navigate. Customers can return most items within 60 days, giving you plenty of time to decide whether you want to keep what you bought. To return or exchange an item, it should be unworn, unwashed, and in original condition. Having your proof of purchase is crucial to ensure a smooth return process.
This policy isn’t just about refunds; it’s about flexibility and making sure that your shopping experience aligns with your expectations. Let’s break it down further and take a look at what makes Aéropostale’s return policy stand out!
Eligibility Criteria for Returns
Before you head to the store or start the online return process, make sure your item meets these simple eligibility criteria:
- Unworn and unwashed merchandise.
- Tags must still be attached to the item.
- Proof of purchase is required, such as a receipt, packing slip, or email confirmation.
- Items must be returned in original condition—without signs of wear.
Certain items are excluded from returns, like swimwear and underwear, unless the price tags are still attached. So, before returning, check the condition of the item and make sure it complies with these guidelines.
Timeframe for Returns
Aéropostale gives you 60 days to return or exchange your purchase, and that’s plenty of time for you to decide if something’s a keeper. Here’s the breakdown:
- In-store returns: Return your items to any Aéropostale store within 60 days of the purchase date.
- Online purchases: If you bought something online, you can initiate the return process by visiting Aéropostale’s website and following the easy steps within the 60-day window.
The clock starts ticking from the purchase date, so make sure to plan ahead! If you miss the 60-day mark, your return request may not be accepted. But no worries—refunds or exchanges will be processed as long as you stay within that period.
Condition of Items for Return
To return or exchange your Aéropostale item, it’s important that it meets these basic conditions:
- Original condition: Items should not show signs of wear and tear.
- Unworn and unwashed: Make sure the item hasn’t been used or laundered.
- Tags must still be attached: This is a big one! Without tags, your return request could be denied.
However, defective items are accepted, even if they’ve been worn. If your item is damaged upon arrival, don’t hesitate to reach out for a return. They want to make sure you’re happy with your purchase!
Required Documentation for Returns
Don’t forget to bring the right paperwork when returning your items to make the process smooth:
- Proof of purchase: This could be a receipt, order confirmation email, or packing slip.
- Original tags: Ensure the tags are still attached to the item.
- Return form: For online returns, Aéropostale provides a return form, which includes the return label that you can print out.
If you’re missing the proof of purchase, Aéropostale might still work with you, but it’s best practice to keep all your receipts or order confirmations in one place to avoid any delays.
Return Methods: In-Store vs. Online
Aéropostale gives you flexibility by offering two return methods:
- In-store returns:
- Simply take your item to any Aéropostale store and follow the easy return process.
- Get your refund or exchange on the spot!
- Online returns:
- Start the return process through Aéropostale’s website.
- Print out a return label and drop off your item at a UPS location.
- Track your return and wait for your refund to be processed.
Both methods ensure that you get fast service and no hassles. So, choose whichever option is most convenient for you.
Return Process for In-Store Purchases
Returning items in-store is simple and quick. Here’s how you can do it:
- Bring your item to any Aéropostale store.
- Ensure that your item is in original condition, with the tags still attached, and you have your proof of purchase.
- You’ll receive a refund or an exchange for the item in-store.
If you made a defective purchase, just let the store staff know, and they’ll take care of the rest. Aéropostale aims to ensure that all returns are processed in a friendly, quick, and efficient manner. You’ll leave with your refund or a new item in no time!
Return Process for Online Purchases
Returning items purchased online at Aéropostale is a seamless process, designed to offer convenience and flexibility. Here’s a detailed guide to help you navigate the online return process:
- Initiate the Return: Log into your Aéropostale account and access your order history. Select the items you want to return and follow the instructions provided.
- Generate a Return Label: Once you’ve selected your items for return, you can print a return label directly from the Aéropostale website. This label helps streamline the return process and ensures the item is tracked.
- Packaging: Carefully repackage the item in the original packaging if possible, and make sure that the tags are still attached to the merchandise.
- Shipping: Drop the package off at a UPS drop-off location or schedule a pickup. Keep the tracking number for your records so you can monitor the return shipment.
- Return Confirmation: After your return is received, Aéropostale will notify you, and a refund will be processed within 7-10 business days.
This step-by-step process ensures that your returns are handled quickly and efficiently, without unnecessary complications.
Refund Methods and Processing Time
When you make a return to Aéropostale, it’s essential to know the refund methods and how long you can expect the process to take. Here’s a detailed look:
- Refund to Original Payment Method: Aéropostale offers refunds to the same payment method you used for your purchase. Whether you used a credit card, PayPal, or other payment methods, the refund will be processed to that account.
- Processing Time: Once the returned items are received, the refund is typically processed within 7-10 business days. However, the actual time it takes for the money to show in your account depends on your bank’s processing time.
- Notification: You’ll receive an email notification confirming that your return has been processed and that the refund has been initiated.
If you want to speed up the process, it’s a good idea to track the return package using the tracking number and check your Aéropostale account for updates on the status.
Exclusions from Return Policy
While Aéropostale’s return policy is generous, there are specific exclusions that customers should be aware of to avoid confusion:
- Swimwear and Underwear: These items can only be returned if they have the original price tags attached. Hygiene concerns prevent the return of used swimwear and underwear.
- Final Sale Items: Any items marked as final sale or purchased during clearance events are non-returnable. Aéropostale clearly marks these items, so be sure to check before purchasing.
- Personalized Items: Items that are customized or personalized with names, dates, or special designs cannot be returned or exchanged. These are treated as final sales.
- Gift Cards and Promotional Items: Gift cards are non-returnable, and promotional items received as gifts may need to be returned with the original merchandise if the purchase is returned.
It’s always a good idea to double-check product descriptions for any exclusions before purchasing to ensure you don’t run into any surprises during the return process.
Handling Damaged or Defective Items
If you receive a damaged or defective item, Aéropostale offers a straightforward process for addressing the issue and ensuring you get your refund or replacement. Here’s how you can handle it:
- Contact Customer Service: As soon as you notice the defect or damage, contact Aéropostale customer service either via email or their phone support. Make sure to explain the issue and provide any relevant details.
- Provide Evidence: You may be asked to send photos of the damaged or defective item to speed up the process. This helps the customer service team assess the situation.
- Return Shipping: Once Aéropostale has verified the issue, they’ll guide you through the return process, which may include sending the item back to them for inspection.
- Refund or Replacement: After reviewing the returned item, Aéropostale will issue a full refund or send a replacement. This depends on your preference and the availability of the product.
In most cases, the company strives to ensure you receive a replacement item quickly, or a full refund for your inconvenience.
Return Policy for Gift Cards and Promotional Items
Aéropostale’s return policy handles gift cards and promotional items differently than regular merchandise. Here’s what you need to know:
- Gift Cards: Once a gift card is purchased, it is non-returnable and cannot be refunded. Gift cards are treated as cash, so make sure you choose carefully.
- Promotional Items: If you’ve received a free item as part of a promotion (e.g., buy one, get one free), the free item must be returned with the original merchandise if you are returning the purchase.
It’s important to review the terms and conditions of promotional offers, as the return policy may have specific requirements for those items.
Frequently Asked Questions about Aéropostale Return Policy
- Can I return items after the 60-day period? Aéropostale’s return policy is strict about the 60-day return window. Items returned after this period are not eligible for return or exchange.
- How do I return an item if I don’t have the receipt? If you don’t have the original receipt, Aéropostale can still process a return if you have proof of purchase from your Aéropostale account or payment method.
- Can I exchange items instead of getting a refund? Aéropostale allows in-store exchanges. For online returns, you must return the original item and place a new order for a different size or style.
- Can I return a gift? Yes, you can return a gift with the gift receipt or proof of purchase. The return process remains the same, but the refund will go to the original purchaser’s account unless you indicate otherwise.
Contact Information for Return Assistance
If you need help with your return, Aéropostale’s customer service is here to assist you. Here’s how you can reach them:
- Phone: Aéropostale offers a toll-free customer service line for immediate assistance.
- Email: You can email Aéropostale’s customer service team for more detailed inquiries about your return.
- Live Chat: For quick answers, try their live chat feature on their website, where agents are available to help.
Aéropostale provides responsive support to ensure you have an easy and efficient return process.
Conclusion on Aéropostale Return Policy
Aéropostale’s return policy is designed to be customer-friendly while maintaining clear guidelines to ensure a seamless process. With a 60-day window for returns and a well-structured process for in-store and online returns, you can shop with peace of mind. The policy provides flexibility for returns and exchanges, though there are specific exclusions like final sale items and personalized merchandise.
Whether you receive a damaged item or want to return a gift, Aéropostale’s comprehensive return procedures ensure that your experience is handled efficiently and to your satisfaction. For further assistance, the company offers a range of contact options to guide you through the return process.
