Aritzia Return Policy: A Complete Guide to Hassle-Free Returns

Whether you’re returning a regular-priced item or a sale product, understanding the rules ensures a smooth experience. Customers can return items in-store or online, but there are strict guidelines on eligibility, especially for discounted merchandise, swimwear, and intimate apparel.

The brand offers full refunds within 30 days and merchandise credit within 40 days, making it convenient for those who change their minds. However, sale items at 50% off or more are final sale, meaning no returns or exchanges. Aritzia also charges a $45 return fee for online mail-in returns, making in-store returns a better option.

By following the correct return procedures, customers can avoid delays, unexpected fees, and rejected returns. This guide covers everything you need to know about Aritzia’s return, refund, and exchange policies.

Aritzia Return Policy Overview

Aritzia’s return policy applies to both in-store and online purchases, but some restrictions depend on the type of item and discount level.

Key Return Guidelines

• Full Refund: Available for regular-priced items returned within 30 days of the shipping date.
• Merchandise Credit: Issued if the return is within 40 days.
• Sale Items: Products discounted under 50% qualify for store credit if returned within 30 days.
• Final Sale: Items marked at 50% off or more cannot be returned or exchanged.
• Return Fees: Aritzia charges $45 for online returns, deducted from the refund.
• Exchanges: Aritzia does not offer direct exchanges online—customers must return an item and place a new order.

This policy ensures fairness for all shoppers, but it’s essential to check return eligibility before making a purchase.

What Items Can Be Returned to Aritzia?

Aritzia accepts most items for return, but some product categories have strict conditions.

Eligible for Return

• Regular-priced items – Refundable within 30 days or store credit within 40 days.
• Sale items under 50% off – Can be returned for store credit only within 30 days.
• Shoes – Must be unworn, in original packaging, with the box included.
• Swimwear – Liners must be attached, and items must be unused.

Final Sale & Non-Returnable Items

• Sale items at 50% off or more – Final sale, no returns or exchanges allowed.
• Intimates and shapewear – Due to hygiene reasons, these items are non-refundable.
• Hosiery and face masks – Not eligible for returns.
• The Super Puff™ Personalized – Custom-made items cannot be returned.
• Gift Cards – Non-refundable but can be used for future purchases.

Customers should always check return eligibility before purchasing, especially during sales.

Aritzia Return Time Frame and Conditions

Aritzia’s return policy strictly enforces return deadlines based on purchase type and discount level.

Return Deadlines

• Regular-priced merchandise – Eligible for full refunds within 30 days or store credit within 40 days.
• Sale merchandise (under 50% off) – Must be returned within 30 days for store credit only.
• Final Sale items (50% off or more) – No returns or exchanges allowed.

Return Conditions

• Items must be unused, unwashed, and unworn.
• All original tags must be attached.
• Shoes must be in their original box.
• Swimwear must have hygiene liners intact.
• A valid receipt or e-receipt is required.

To avoid issues, customers should return items quickly and ensure they meet Aritzia’s return conditions.

Aritzia Refund Process and Options

Aritzia offers several refund methods based on payment type and return eligibility.

Refund Methods

• Original Payment Method: Full refunds issued within 30 days.
• Store Credit: Available on an eGift card for returns made within 40 days.
• Gift Card Refunds: If an item was bought with a gift card, refunds are issued as store credit.
• Return Fees: A $45 return shipping fee applies to online returns.

Processing Time

• In-store refunds – Processed immediately.
• Online refunds – Take 7-10 business days after Aritzia receives the return package.
• Email confirmation sent once refund is processed.

Customers should keep return receipts and track their refunds to ensure a smooth process.

How to Return an Item to Aritzia?

Aritzia allows returns via two methods: in-store and online mail-in returns.

In-Store Returns

• Bring the item to any Aritzia store with original receipt and tags attached.
• Refunds are issued immediately to the original payment method or store credit.

Online Returns

• Contact Aritzia Concierge ([email protected]) with order details.
• A return label will be emailed (return shipping fee $45).
• Pack the items securely and drop them at a DHL Authorized Shipping Centre.
• Refunds are issued 7-10 business days after processing.

To avoid the return shipping fee, returning items in-store is a better option.

Aritzia Return Policy for Online Purchases

Aritzia’s online return policy follows specific guidelines and restrictions.

• Returns must be initiated within 30 days of shipping confirmation.
• Items must be unused, with tags attached, and in original packaging.
• Final sale items (swimwear, intimates, and deeply discounted products) cannot be returned.
• Customers must pay a $45 return shipping fee.

To save on return fees, customers can return online purchases in-store for free.

Aritzia Exchange Policy

Aritzia does not offer direct exchanges for online purchases. Customers who want a different size, color, or product must return the item and place a new order.

How to Exchange an Item at Aritzia

• In-Store Exchanges: Customers can exchange eligible items at any Aritzia store as long as the product meets return conditions (unused, unwashed, with tags attached).
• Online Purchases: Since Aritzia doesn’t process online exchanges, customers must return the item and reorder it separately.

Important Exchange Conditions

• Items must be unused, unworn, and in original condition.
• Receipt or e-receipt is required for all exchanges.
• Final sale items (50% off or more) cannot be exchanged.
• If the desired item is out of stock, customers must choose another product or get a refund.

For fast and easy exchanges, returning in-store is the best option.

Aritzia Return Policy for Final Sale and Discounted Items

Aritzia has strict return rules for sale and discounted items, depending on the discount percentage.

Sale Items and Return Eligibility

• Sale Items Under 50% Off: Can be returned within 30 days for store credit only.
• Sale Items at 50% Off or Greater: Final sale—no returns, refunds, or exchanges allowed.

Final Sale Items That Cannot Be Returned

• Intimates and shapewear – For hygiene reasons, no returns or exchanges.
• Hosiery and face masks – Non-refundable, even if unused.
• The Super Puff™ Personalized – Custom-made items cannot be returned.
• Gift Cards – Non-refundable but can be used for future purchases.

Aritzia’s discounted item policy is strict, so customers should double-check sale purchases before buying.

Exceptions and Restrictions in Aritzia Return Policy

While Aritzia allows returns for most items, some products have additional restrictions.

Restricted Items

• Swimwear – Must have hygiene liners attached.
• Shoes – Must be in original packaging and box.
• Sale items at 50% off or more – Final sale, no returns or exchanges.
• Gift cards – Cannot be refunded for cash.

Return Conditions

• Items must be unused, unwashed, and unworn.
• All tags must be attached.
• A valid receipt is required.

By following Aritzia’s return rules, customers can avoid denied returns and extra fees.

Aritzia Customer Service and Support for Returns

Aritzia offers several ways to get help with returns and refunds.

How to Contact Aritzia for Return Help

• Live Chat: Available on Aritzia’s website.
• Phone Support: Call 1-855-ARITZIA (274-8942) for return assistance.
• Email: Send return requests to [email protected].

Common Customer Service Issues

• Missing refund? Check the refund status online or contact support.
• Lost receipt? Try using the e-receipt from your email.
• Wrong item received? Contact Aritzia Concierge for a free return and replacement.

For quick support, contacting Aritzia via live chat or phone is the fastest option.

Frequently Asked Questions about Aritzia Return Policy

Can I return an Aritzia item without a receipt?
No, a valid receipt or e-receipt is required for all returns.

How long do refunds take?
Online refunds take 7-10 business days, while in-store refunds are immediate.

Can I return sale items?
Yes, but only if the discount is under 50%—it will be refunded as store credit. Final sale items cannot be returned.

Can I return swimwear?
Yes, but hygiene liners must be attached, and the item must be unused.

Do I have to pay for return shipping?
Yes, online returns cost $45, deducted from the refund.

Can I exchange an online order?
No direct exchanges—customers must return the item and place a new order.

Conclusion of Aritzia Return Policy

Aritzia’s return policy is clear and structured, making it easy for customers to return eligible items. Full refunds are available within 30 days, and sale items under 50% off qualify for store credit. However, items 50% off or more are final sale.

For faster refunds, customers should return items in-store, as online returns require a $45 shipping fee. Shoppers must keep their receipts and follow return conditions to avoid any issues.