The ASICS return policy reflects the brand’s commitment to quality and customer satisfaction. Whether you’ve purchased running shoes, workout apparel, or accessories, ASICS ensures that customers can return their items if they’re not fully satisfied. With a straightforward process and a generous return window, the policy gives buyers peace of mind while shopping online or in-store. The return policy is crafted to support performance-focused athletes and casual customers alike, allowing flexibility in returning unused and unworn items.
This policy includes guidelines for both online and in-store purchases, offering clarity on what’s acceptable and what isn’t. ASICS is known for its high-performance gear, so the return process maintains the same level of professionalism. Customers must follow specific conditions for eligibility and understand which items are non-returnable. Whether you’ve purchased directly from the ASICS website or a retail outlet, knowing the ASICS return policy ensures you handle any return smoothly and confidently.
Overview of ASICS as a Brand
Before diving deep into the ASICS return policy, it’s essential to understand the brand’s philosophy. ASICS is a globally recognized brand, originally founded in Japan in 1949. The name ASICS is an acronym derived from the Latin phrase “Anima Sana In Corpore Sano,” meaning “A Sound Mind in a Sound Body.” This motto influences both the company’s product design and its approach to customer service—including its return policy.
Known for top-tier running shoes, sports apparel, and performance gear, ASICS caters to professional athletes, fitness enthusiasts, and everyday runners. They prioritize comfort, innovation, and durability in every product. Because they hold their products to a high standard, the ASICS return policy is designed to accommodate unsatisfied customers while maintaining integrity and sustainability.
ASICS’ global presence includes online stores and physical retail locations, and they provide region-specific return options. Whether you shop from the ASICS U.S. site, an international site, or a flagship store, the ASICS return policy ensures buyers have flexible and fair solutions for their purchases.
What Is the ASICS Return Policy?
The ASICS return policy is clear and customer-friendly. It allows you to return most items within a 60-day window from the date of purchase. The policy is only applicable to items purchased directly from the ASICS website or ASICS-owned stores, meaning third-party retailers may follow different policies. The product must be in its original condition—unworn, unwashed, and with original tags or packaging.
Customers must provide proof of purchase, typically an order confirmation or receipt. Returns are generally free when using ASICS’ prepaid return label provided during the online return process. Refunds are issued to the original payment method after the returned item is inspected and approved.
Here’s a quick glance at what the ASICS return policy includes:
| Return Window | 60 days from purchase |
| Condition | New, unused, and unwashed |
| Proof of Purchase | Required |
| Shipping Cost | Free (for online orders) |
| Refund Method | Original payment method |
Following these conditions ensures your return is successful and processed quickly.
Return Time Frame Under ASICS Return Policy
The ASICS return policy gives customers a generous 60-day return window, offering flexibility for those who need time to evaluate their purchases. Whether you’ve bought a pair of running shoes or a set of gym wear, ASICS allows returns up to 60 days from the original date of purchase or shipment, depending on how the item was bought.
To qualify for a return, items must be sent back within this 60-day timeframe. Items returned after this window are typically rejected, and the customer may be responsible for the cost of having the item shipped back. ASICS does not offer exceptions beyond the return period unless the product is covered under warranty for defects.
The return window applies to both online and in-store purchases, but you must follow the appropriate process based on where you bought the item. Understanding this timeframe is crucial to ensuring a successful return, so always act quickly if you’re unsatisfied with your ASICS purchase.
Conditions for Item Eligibility for Return
To ensure your item qualifies under the ASICS return policy, you must meet specific conditions. First, the product must be in new and unused condition. That means no signs of wear, washing, or alterations. It should include original packaging, tags, and accessories where applicable. Items that have been damaged by the customer or show signs of use will not be accepted for return.
Here are the main conditions for eligibility:
- Condition: New, unworn, unwashed
- Tags and packaging: Must be intact
- Time frame: Within 60 days
- Proof of purchase: Required for processing
- Purchase location: Direct from ASICS (not third-party sellers)
If these conditions are not met, your return may be denied or only partially refunded. Customers are also advised to use the return label provided by ASICS, which ensures the package is tracked and associated with your order number. The ASICS return policy values fairness, so following these rules helps ensure a smooth process.
Items Not Eligible for Return at ASICS
The ASICS return policy excludes certain items from being eligible for return. This helps maintain hygiene standards and reduces abuse of the return system. Understanding these exceptions is important to avoid disappointment or extra fees.
Here’s a list of items that cannot be returned under ASICS’ return policy:
- Final sale items or clearance items marked as non-returnable
- Gift cards
- Personalized or custom products
- Face coverings or masks
- Used or worn items
- Products purchased from third-party retailers
For example, if you purchase a customized shoe through ASICS’ design platform, it will not qualify for return unless there’s a manufacturing defect. Similarly, items bought from platforms like Amazon or a local sports store must be returned through that specific retailer, not ASICS directly.
If you’re unsure whether your item qualifies, contact ASICS customer service for clarification before initiating a return. This will help you avoid return denial or restocking fees. Understanding this aspect of the ASICS return policy helps set the right expectations.
How to Start a Return with ASICS
Starting a return under the ASICS return policy is a straightforward process, especially if the item was purchased from the official ASICS website. Follow these steps to initiate your return smoothly:
- Visit the ASICS Returns Center at returns.asics.com.
- Enter your order number and email address associated with the purchase.
- Select the items you wish to return and choose the reason for return.
- Print the prepaid return label generated by ASICS.
- Pack the item securely with original packaging and affix the return label.
- Drop off the package at the designated courier service (usually FedEx or UPS).
Returns usually take 3–5 business days to be processed after reaching ASICS’ warehouse. Refunds are then issued to the original payment method. If you made your purchase in-store, returns must be handled in-store and cannot be mailed in.
By following this procedure, you ensure a quick and stress-free return experience. The ASICS return policy emphasizes convenience and customer satisfaction, provided that all return conditions are met.
ASICS Refund Timeline and Process
The ASICS refund process is designed to ensure smooth transactions for customers returning their items. Once a return is initiated, ASICS typically processes the refund within 3 to 5 business days after receiving the returned product. However, it’s important to note that this timeline may vary depending on the payment method. For example, if you paid by credit card, it could take up to 7 business days for the refund to appear in your account. Refunds are issued to the original payment method, so ensure that your payment details are up to date.
When you initiate a return with ASICS, you’ll receive a prepaid return label, making the process easy and cost-effective for the customer. After your return is received and inspected, ASICS will confirm the refund status. If the item doesn’t meet the return criteria (e.g., worn or damaged), you may be charged a restocking fee or receive a partial refund.
| Return Processing Time | 3–5 business days |
| Refund Issued | Original payment method |
| Refund Time | 3–7 business days (depends on payment) |
Exchange Options in the ASICS Return Policy
ASICS offers exchange options under their return policy for those looking to swap an item for a different size, color, or product. If you’ve received a product that doesn’t quite meet your expectations, you can request an exchange instead of a refund. The ASICS return policy allows exchanges for most items within the 60-day return window. However, exchanges are subject to the availability of the item you wish to exchange for.
To exchange an item, you must first initiate a return through the ASICS website, and then select the exchange option. ASICS will send you the new item once your return is processed. It’s important to note that exchange requests are not always guaranteed if the item is out of stock or the return policy conditions aren’t met.
Additionally, customers can choose to return the product and make a new purchase, which may sometimes be a faster option. This allows you to get the item you want while your return is being processed.
Return Shipping Fees and Responsibilities
When it comes to the ASICS return policy, the brand offers a free return shipping label for all online purchases. This helps customers save money when they need to return a product. However, if you return an item using your own shipping method instead of the prepaid return label, you may incur shipping costs.
For international returns, the customer is typically responsible for return shipping fees. ASICS recommends using a trackable shipping service to ensure your return arrives safely at their warehouse. In the event that the item is lost during return shipping, the customer is responsible for any resulting issues.
For in-store purchases, you’ll return the product directly to the ASICS store, so there are no shipping fees involved. If you’re returning an online purchase to a store, be sure to bring your receipt and any necessary paperwork for a smooth process.
Returning ASICS Products Bought In-Store vs Online
The ASICS return policy for in-store purchases differs slightly from online purchases. For online orders, customers have the convenience of initiating a return via the ASICS website and receiving a prepaid shipping label. The return process typically takes 3–5 business days to complete after the product is shipped back.
For in-store purchases, the return must be processed directly at the store. You’ll need to bring the product along with the original receipt for the return to be accepted. ASICS offers refunds in the form of credit to the original payment method for in-store returns. If you don’t have the receipt, the return process may take longer, and you may only be offered store credit or an exchange.
Understanding these differences can help streamline your return process. For in-store returns, always double-check the return window (usually 60 days), and for online returns, ensure the product is unused and in its original condition.
ASICS Policy on Worn or Used Items
The ASICS return policy is clear when it comes to worn or used items. Items that have been worn, washed, or damaged are generally not eligible for return. This policy helps maintain the quality of returned goods and prevents abuse of the return system. For instance, if a pair of running shoes shows visible signs of wear from use, it will not be accepted for return.
However, there are exceptions for products that are defective or damaged upon arrival. If you receive an item that is defective or faulty, ASICS will either replace the product or provide a refund, even if it has been used. To qualify for a return in such cases, you must provide proof of defect (such as photos of damage) and initiate the return process within the allowed time frame.
For worn shoes or apparel that has issues not related to wear and tear, contact ASICS customer support to see if you qualify for a replacement or refund under their warranty policy.
Frequently Asked Questions about ASICS Return Policy
- How long do I have to return an item to ASICS?
- You have 60 days from the purchase date to return most items.
- Do I need a receipt for an ASICS return?
- Yes, a proof of purchase (receipt or order confirmation) is required for processing returns.
- Can I return ASICS products bought in-store?
- Yes, you can return in-store purchases directly to any ASICS store.
- Do I have to pay return shipping fees for online orders?
- No, ASICS provides a free return shipping label for online purchases.
- Can I exchange items instead of returning them?
- Yes, ASICS offers exchanges for most items within the 60-day return window, subject to availability.
- Can I return worn or used items to ASICS?
Generally, no. Worn or used items are not accepted unless they are defective or damaged.
Conclusion of ASICS Return Policy
The ASICS return policy is straightforward and designed to ensure customer satisfaction. With a 60-day return window, free return shipping for online orders, and easy in-store returns, ASICS offers a flexible and reliable process for returns and exchanges. Whether you bought your products online or in-store, understanding the policy and following the correct procedures ensures a smooth return experience.
By adhering to the conditions laid out in the ASICS return policy, you can confidently shop for athletic gear, knowing that if your purchase doesn’t work out, the return process is hassle-free. If you have any issues with your item or need further assistance, ASICS customer service is available to guide you through the steps to ensure your satisfaction.
