Away Return Policy: Everything You Need to Know

Away has taken the travel world by storm with its stylish, durable, and innovative luggage. Founded by Jen Rubio and Steph Korey, the brand has quickly become a go-to for travelers seeking high-quality, functional gear. Away’s sleek designs and smart features, like built-in chargers, have revolutionized the luggage industry, with its valuation now exceeding $1.4 billion

Away takes a customer-first approach, designing each product with both practicality and style in mind. Their luggage features hard-shell exteriors and easy-to-organize compartments, catering to modern travelers. Before making your purchase, it’s important to understand the Away return policy. With a clear, hassle-free process, you can shop confidently and enjoy a stress-free experience.

What Is the Away Return Policy?

The Away return policy allows customers to return or exchange items within 100 days of purchase. This policy ensures you have enough time to decide if the product suits your needs. Items should be in like-new condition with original packaging for eligibility. Away aims to simplify returns, making the process quick and stress-free for all customers.

Away offers options like full refunds, store credit, or exchanges based on customer preference. Free return shipping is available for U.S. customers, which adds convenience. The policy reflects the brand’s commitment to customer satisfaction. By providing clarity and flexibility, the Away retur’n policy stands out as one of the most customer-friendly policies in the industry.

Key Features of the Away Return Policy

The Away return policy includes a 100-day return window for eligible items. This generous timeframe helps customers evaluate their purchases.Customers must return items unused, including all original tags and packaging. Any damaged or used product may not qualify for a return or refund.

We process refunds promptly to ensure minimal delay for customers Away offers free return shipping in the U.S., making returns even easier. For non-U.S. customers, additional shipping costs may apply. The policy is straightforward, ensuring customer convenience and satisfaction.

How to Initiate a Return with the Away Return Policy

To start a return under the Away return policy, log in to your account on their website. Find your purchase history and select the order you want to return. Click on the “Start a Return” button and follow the steps provided. Away’s platform guides you through each step to ensure a smooth experience.

After confirming your return, print the prepaid shipping label provided by Away. Pack the item securely in its original box or another suitable package. Drop it off at the nearest shipping center. We designed the process to be quick and hassle-free for customers.

Exceptions to the Away Return Policy

The Away return policy includes some exceptions that customers should know. Personalized items, like monogrammed luggage, are non-refundable. Similarly, gift cards cannot be returned or exchanged. These limitations ensure clarity for shoppers at the time of purchase.

If you purchased an Away product from a third-party retailer, you must follow their return policy instead. Away only handles returns for items bought directly from their store or website. Understanding these exceptions prevents any confusion.

Away Return Policy for International Customers

The Away retur’n policy also covers international returns. However, return shipping fees usually apply to customers outside the U.S. Refund processing times may vary depending on the country. It’s always best to check the specific return details for your region.

International customers can expect the same quality of service as U.S. shoppers. While free shipping isn’t included, the overall process is still straightforward. Away ensures customers worldwide have access to reliable returns and exchanges.

Benefits of the Away Return Policy

The Away return policy is customer-focused, offering flexibility and peace of mind. With a 100-day return window, you have ample time to test the product. This generous timeframe is one of the standout features of their policy. It’s rare for brands to offer such an extended return period.

Free return shipping for U.S. customers adds convenience to the process. The multiple refund options, including full refunds, store credits, and exchanges, offer flexibility. Overall, the policy ensures customer satisfaction at every step.

• Generous Timeframe: A 100-day return window is longer than most competitors.
• Customer-Focused: Free returns for U.S. customers show their commitment to satisfaction.
• Flexibility: Options for refunds, store credit, or exchanges ensure you have choices.

Eligibility Criteria for the Away Retur’n Policy

To qualify for a return under the Away retur’n policy, the product must be unused and in its original condition. All tags, packaging, and accessories must be intact. Items that show signs of use or damage may not be eligible for a refund or exchange.

We exclude customized or monogrammed items from the return policy, and gift cards cannot be returned. We encourage customers to check these conditions carefully before initiating a return to avoid disappointment

Refund and Exchange Options

The Away retur’n policy offers multiple refund options, including full refunds, store credits, or exchanges. Refunds are processed within 5–10 business days once the return is received. This ensures minimal delays for customers.

Exchanges are available for the same product or a different item, depending on availability. Customers appreciate the flexibility provided, as it allows them to choose the solution that best fits their needs.

Why the Away Return Policy Stands Out

The Away return policy is one of the most flexible in the industry, with its extended 100-day return window and easy-to-follow process. Few brands match the level of customer-centric policies that Away provides.

Steps to Make a Hassle-Free Return

• Log into your Away account and go to the order history section.
• Select the item you wish to return and click “Start a Return.”
• Generate a prepaid return shipping label for U.S. customers.
• Pack the item securely in its original packaging or a sturdy box.
• Attach the return label and drop the package at a nearby shipping location.
• Once Away receives and inspects the item, expect a refund or exchange within 5–10 business days.

FAQ’s

What Is the Timeframe for the Away Return Policy?

The Away return policy allows customers to return or exchange items within 100 days of purchase for a refund or exchange.

Are Custom Products Eligible for Returns Under the Away Return Policy?

Customized or monogrammed items are excluded from the Away retur’n policy and cannot be returned, refunded, or exchanged under any circumstances.

Does the Away Retur’n Policy Offer Free Return Shipping?

Yes, the Away retur’n policy provides free return shipping for U.S. customers, making the process convenient and cost-effective.

How Long Does It Take to Receive a Refund?

Refunds under the Away policy are typically processed within 5–10 business days after the return has been inspected.

Can International Customers Use the Away Return Policy?

Yes, international customers can use the Away return policy but must pay return shipping costs, unlike U.S. customers who get free shipping.

Conclusion

The Away return policy ensures a smooth and customer-friendly experience, giving you the confidence to shop worry-free. With a generous 100-day return window, free return shipping for U.S. customers, and flexible options like refunds, exchanges, or store credits, it’s designed for your convenience. However, certain conditions apply, such as items needing to be in original condition, and exclusions like personalized products or gift cards.

 International customers can also benefit, though return shipping costs may apply. Away’s commitment to customer satisfaction is evident in its straightforward process and transparent guidelines. The Away return policy sets a high standard, making it easy to address any concerns about your purchase.