Under the BJS Return Policy, most items come with a 90-day return window, providing ample time for customers to decide whether a product meets their expectations. This general rule applies to a wide array of merchandise such as apparel, home goods, toys, fitness equipment, and non-perishable grocery items. The product must be in new or like-new condition with all original packaging, accessories, and receipts if possible.
If you’ve misplaced your receipt, there’s no need to panic—BJ’s can often track your purchase using your membership number, which streamlines the return process and prevents the stress of lost documents.
| Item Type | Return Window |
| General Merchandise | 90 Days |
| Apparel & Footwear | 90 Days |
| Books & Toys | 90 Days |
| Non-Perishable Groceries | 90 Days |
This standard timeframe ensures peace of mind, allowing customers to shop confidently and return with ease if needed.
BJS Return Policy: Return Policy for Electronics and Appliances at BJS
The BJS Return Policy has specific guidelines when it comes to electronics and large appliances, recognizing their higher value and complexity. These items include televisions, laptops, tablets, drones, and kitchen appliances such as refrigerators and washing machines. For most of these, BJ’s enforces a 90-day return window, but you must ensure the product is returned in its original packaging with all included accessories and manuals.
If your electronic item is defective or arrives damaged, BJ’s encourages customers to act quickly. It’s advised to inspect electronics upon delivery or pick-up to report any issues immediately. For larger appliances, BJ’s also requires that the return be initiated through Member Care if the item was delivered or installed by a third party.
Return tips:
- Save all packaging and documents.
- Inspect items within 48 hours.
- Don’t attempt self-repair, as that can void returns.
BJ’s commitment to quality ensures that tech-savvy shoppers can buy confidently.
BJS Return Policy: BJS Return Process for Online Purchases
The BJS Return Policy for online purchases is refreshingly simple. If you purchased an item from BJs.com, you can initiate a return from your account dashboard. BJ’s allows online orders to be returned either by shipping them back or returning them to a nearby club location—whichever is more convenient for the member.
To begin the online return:
- Log into your BJs.com account
- Go to Order History
- Click Return Order if the item is eligible
- Choose the items and reasons for return
- Select your return method (in-club or by mail)
- Confirm and download the prepaid shipping label
BJ’s gives you 30 days to mail the item after initiating the return. Refunds are issued within 3–5 business days after the item is received and processed. If you paid using BJ’s Awards, those credits are refunded separately within three days.
Their online return system is user-friendly and ensures members aren’t left in the dark at any point.
BJS Return Policy: In-Store Return Procedures at BJS
The BJS Return Policy for in-store purchases is built around member convenience. If you’ve bought an item at any BJ’s club, you can simply bring it to the Member Services Desk for a quick return or exchange. To speed things up, BJ’s encourages members to have their receipt and membership card handy.
In-club returns are usually processed on the spot. Depending on your payment method, refunds are issued:
- Back to your credit/debit card
- In the form of cash for cash transactions
- As a store credit for gift returns or those without receipts
You can also return BJs.com orders in-store, which is perfect if you prefer to skip shipping hassles. Just make sure your item is eligible for in-club return by checking your order status.
BJ’s also accommodates returns on items like optical products, memberships, and select services, though these may require extra verification. Their in-store return process remains one of the fastest and most flexible options for club members.
BJS Return Policy: BJS Return Policy for Perishable and Grocery Items
The BJS Return Policy for perishable items is exceptionally member-friendly. BJ’s understands that sometimes fresh food may not meet expectations—maybe it’s overripe, spoiled, or just not to your taste. That’s why BJ’s allows you to return perishable items even after opening, as long as you have a receipt or proof of purchase linked to your membership.
Eligible items include:
- Fresh fruits and vegetables
- Meats and seafood
- Dairy and deli products
- Frozen foods
In most cases, these items can be returned directly to your club’s Member Services Desk, and refunds are typically processed right away. You can also call Member Care if the item was delivered or part of an online grocery order.
Here are a few helpful tips:
- Keep packaging when possible
- Save your receipt or use your membership to track purchases
- Contact Member Care for issues with delivery
BJ’s perishable return policy reflects a genuine commitment to quality and member satisfaction.
BJS Return Policy: Exceptions and Non-Returnable Items at BJS
The BJS Return Policy includes several exceptions and non-returnable items to ensure that members understand which products cannot be returned. While most products purchased at BJ’s can be returned within a reasonable timeframe, there are certain items that do not qualify for returns under their policy. These exceptions generally fall into categories such as electronics, opened food items, and personal care products.
For example:
- Opened Food Items: Once a food item is opened or consumed, it generally cannot be returned unless there is an issue with quality or the product is spoiled.
- Personal Care Products: Items like cosmetics, toiletries, and hygiene products that have been opened are typically non-returnable.
- Electronics: Some electronics, especially those that have been opened or used, may have strict return policies, with many requiring a manufacturer’s warranty for repairs or exchanges.
It’s important for customers to read the product labels carefully before purchasing to avoid these issues. BJ’s strives to balance return flexibility with product integrity and safety, ensuring that only unopened, unused, or defective items are eligible for returns in these categories.
BJS Return Policy: Membership Cancellation and Refund Policy at BJS
If you decide to cancel your BJ’s membership, the BJS Return Policy includes a membership cancellation and refund process that is customer-friendly. BJ’s allows members to cancel their membership at any time, and the process can usually be completed at your local club or through BJ’s Member Care.
Refund Eligibility:
- If you cancel within 30 days of joining, you’re eligible for a full refund of your membership fee.
- If you’ve been a member for more than 30 days, you’ll receive a pro-rated refund based on the remaining months of your membership.
To cancel:
- Visit your local BJ’s club and request membership cancellation at the Member Services Desk.
- Alternatively, contact BJ’s Member Care through their website or by calling their customer support.
Keep in mind that if you’ve enjoyed additional benefits like the BJ’s Perks Rewards during your membership, these may be adjusted when you cancel, and you may lose access to certain benefits immediately after cancellation.
BJS Return Policy: How to Return Items Without a Receipt at BJS
Returning items without a receipt can be a tricky situation for many retailers, but BJ’s Return Policy accommodates this scenario with relative ease. If you’ve lost your receipt, don’t worry—BJ’s has a flexible approach for returns without a receipt.
Here’s how it works:
- Membership Lookup: BJ’s can look up your purchase using your membership number. If you paid with a credit card or other payment method linked to your membership, BJ’s can verify the transaction.
- Store Credit: In most cases, if the receipt is missing, you can receive a store credit for the current price of the item. However, this is subject to approval by the Member Services team and based on the item’s eligibility.
- Product Condition: The item must be in new or like-new condition, and packaging should be intact.
While this policy allows for flexibility, it’s still recommended to keep receipts or track them digitally for smoother returns. For online purchases, simply contact BJ’s Member Care to assist in processing the return.
BJS Return Policy: Refund Processing Time and Method at BJS
Once a return is successfully processed under the BJS Return Policy, the refund processing time and method are typically straightforward but can vary depending on the payment method used. BJ’s aims to ensure that members receive their refunds promptly.
Refund Methods:
- Credit/Debit Cards: If you paid via credit or debit card, refunds are typically processed within 3–5 business days after the return is received and approved.
- BJ’s Perks Rewards: If you used BJ’s Perks Rewards for the purchase, the rewards will be refunded separately and credited back to your account within 3 business days.
- Cash: If you paid with cash at the store, a cash refund will be issued immediately at the Member Services Desk.
In the case of online returns, return shipping costs may be covered if the return is due to BJ’s error (e.g., damaged or defective product). Keep in mind that shipping fees are non-refundable if you changed your mind about the purchase.
BJS Return Policy: Customer Support and Help for Returns at BJS
Customer support for returns at BJ’s is easy to access and designed to ensure a smooth experience for all members. If you encounter any issues or have questions about the BJS Return Policy, BJ’s provides several convenient options for assistance:
- In-Club Support: Visit the Member Services Desk at your local BJ’s club for help with returns. Their staff will assist you with the process and answer any questions.
- BJ’s Member Care: For assistance with online returns or issues that require further attention, contact BJ’s Member Care through their online contact form or by phone. They are available to help guide you through returns, cancellations, and membership inquiries.
- Live Chat: BJ’s also offers live chat on their website, allowing for real-time assistance for any return-related concerns.
Their dedicated support team ensures a quick response and helps make returns as stress-free as possible. BJ’s understands that the return process can sometimes be confusing, and they strive to provide timely and accurate guidance to resolve issues.
BJS Return Policy: Frequently Asked Questions about BJS Return Policy
- Can I return an opened food item at BJ’s?
Opened food items are generally non-returnable, but you may still be eligible for a return if the item is damaged, spoiled, or defective. - How do I return an item without a receipt at BJ’s?
BJ’s can look up your purchase using your membership number, allowing for a store credit or exchange. - Can I return an electronics item after 90 days?
Electronics generally must be returned within 90 days, but you can check with BJ’s Member Care for possible exceptions based on the manufacturer’s warranty. - How long does it take for a refund from BJ’s?
Refunds typically take 3–5 business days to process, depending on the payment method used. - Can I return a gift I received from BJ’s?
Yes, you can return gifts to BJ’s, but store credit will be issued instead of a refund. - Are memberships refundable at BJ’s?
Memberships are refundable within 30 days of purchase for a full refund, or pro-rated if canceled later. - Can I return items I bought on BJs.com to the store?
Yes, you can return online purchases at any BJ’s club location for convenience.
Conclusion of BJS Return Policy
The BJS Return Policy provides members with a flexible and customer-friendly experience, ensuring that returns are hassle-free whether shopping in-store or online. With a 90-day return window for most items, easy returns without receipts, and a well-organized process for electronics and perishables, BJ’s delivers a comprehensive approach to product satisfaction.
The policy ensures that members feel secure in their purchases, knowing that they can return items if needed—without unnecessary complications. Whether it’s returning a faulty product, canceling a membership, or dealing with non-returnable items, BJ’s makes it clear that they prioritize customer happiness above all.
