Brooks Return Policy: What You Need to Know

Brooks Running offers a hassle-free return policy with their Run Happy Promise, allowing customers to return items within 90 days of purchase. This guarantee covers both used and unused products, ensuring that runners can test out their purchases with no risk. Whether you’re trying new shoes or apparel, Brooks makes it easy to return items if they don’t meet your expectations.

The 90-day satisfaction guarantee allows customers to get a full refund for qualifying items. This policy demonstrates Brooks’ commitment to offering high-quality products and excellent customer service, providing confidence for shoppers. Their process is designed to be straightforward, making it easy to exchange or return items within the given time frame.

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Run Happy Promise: 90-Day Satisfaction Guarantee

The Run Happy Promise is a core part of Brooks’ commitment to customer satisfaction. With this 90-day satisfaction guarantee, customers can return products for a full refund regardless of whether the product has been used. Here’s how it works:

90-day return window for all purchases.
No questions asked: Customers can return items they are not happy with.
Applies to used and unused items.
Full refund issued after return. Brooks’ promise ensures that you can purchase with confidence, knowing you won’t be stuck with a product you don’t love. Whether it’s a pair of running shoes, sportswear, or accessories, Brooks supports its products’ performance and ensures your satisfaction.

Eligibility Criteria for Returns

To initiate a return under the Run Happy Promise, there are certain eligibility criteria:

Return within 90 days of purchase.
Products must be in original condition (unworn, unwashed, tags attached).
Used items are acceptable if in resellable condition.
Personalized or customized products may not be eligible.
Proof of purchase may be required (order number or receipt). If you meet these criteria, initiating the return is easy, and you can expect a full refund. Make sure the product meets these guidelines to avoid any delays in processing your return. Checking the condition before returning ensures a smooth experience.

Items Covered Under the Return Policy

The Run Happy Promise applies to a wide range of Brooks products. Here’s what you can return:

Running Shoes: All Brooks footwear is eligible for returns.
Sports Bras and Clothing: Apparel purchased through Brooks is covered.
Accessories: Includes hats, water bottles, and other gear. However, certain exceptions exist:
Personalized items may not be eligible for return.
Returns are limited to products bought from Brooks’ official website or authorized retailers. If you purchase through third-party sellers, their policies may differ. Always check for specific restrictions on customized or limited-edition products before purchasing to ensure they’re returnable.

Process for Initiating a Return

Returning a product to Brooks is a straightforward process:

Visit the Brooks Returns Center: Navigate to the returns page on their official website.
Log in to Your Account: Find the order you want to return.
Request a Return Label: Generate a prepaid return shipping label.
Prepare Your Package: Ensure the product meets the eligibility criteria (unworn, in original condition).
Send the Item Back: Use the prepaid label to send the item back. Brooks strives to make the return process as simple and convenient as possible. After returning the product, you can expect a refund in the same method you used for payment. Ensure that returns are initiated within the 90-day window to receive a full refund.

Exchanges for a different size, color, or style are allowed within 90 days under the Run Happy Promise. Here’s how to handle a product swap:

Visit the Returns Center: Start the exchange process on the official website.
Log into Your Account: Locate your original order.
Select Exchange: Choose the product you wish to swap and select your new item.
Return the Original Item: Follow the usual return process. Exchanges are processed with the same 90-day window, and customers can opt for a replacement item or full refund.

Defective Product Claims and Procedures

If you receive a defective product, Brooks offers a straightforward process for resolution:

Report the Issue Immediately: Contact Brooks customer support as soon as you notice a defect.
Provide Evidence: Submit photos or details of the defect.
Return the Item: Follow standard return procedures for defective items. Brooks will either repair, replace, or issue a full refund for defective products. Defective items can be returned at any point within the 90-day window. This applies to all products bought directly from Brooks or authorized retailers.

Returns for Gifted Items

Returning a gift is simple, but it requires the original purchaser’s order number for processing. The gift recipient:

Should Contact Customer Support: Provide the order number to Brooks’ team.
Request a Return or Exchange: The recipient can either exchange the item or return it for a refund. Gift returns follow the same return policies as standard purchases, with a 90-day window. The refund will be issued to the original purchaser. Ensure the item is in resellable condition to qualify for a return.

Handling Returns for Purchases Made Through Third-Party Retailers

Purchases made from third-party retailers may have different return policies. If you’ve bought Brooks products through third-party sellers:

Review Their Return Policy: Third-party retailers have their own guidelines, which may vary.
Return to Retailer: You’ll need to handle the return directly with the retailer. Brooks’ Run Happy Promise applies only to purchases made directly from their official website or authorized retail partners. Always check with the third-party retailer for their specific return process.

International Return Policies and Procedures

For international returns, Brooks has specific guidelines to follow:

Contact Customer Support: Reach out for detailed instructions on international returns.
Use a Local Return Center: Brooks may offer localized return options depending on your region.
Return Shipping Costs: International customers are responsible for return shipping fees. The 90-day return window still applies for international orders, but shipping fees and timelines may vary. Ensure the product is in original condition for a smooth return process.

Customer Support Contacts and Resources

For any questions or issues with your return, Brooks offers several support options:

Contact via Email: Reach customer support through their official email address.
Phone Support: Brooks provides a helpline for direct assistance.
Live Chat: You can chat with an agent on their website for immediate assistance. Customer support is available to guide you through the return process, answer any concerns, and provide updates on your claim.

Frequently Asked Questions About Brooks Return Policy

Can I return opened products? Yes, as long as they are within 90 days and in resellable condition.
Do I need proof of purchase? Yes, you will need your order number or receipt for returns.
Are there restocking fees for returns? No, there are no restocking fees under the Run Happy Promise.
Can I return items I purchased through third-party stores? Returns for third-party purchases must go through the retailer.
How do I return defective products? Contact customer support with evidence, and they will guide you through the process.
Can I exchange items for a different size? Yes, exchanges for different sizes or colors are allowed.
How long do I have to return items? You have 90 days to return your items under the Run Happy Promise.

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