Cider Return Policy: Complete Guide

Cider return policy is designed to ensure a hassle-free and straightforward process for customers who need to return items. Whether it’s a wrong size, a change of mind, or a damaged product, Cider aims to provide a seamless experience. Returns are allowed within 14 days of receiving your order, giving you ample time to make sure you’re satisfied with your purchase.

To qualify for a return, items must be in original condition, unworn, and with all tags attached. Swimwear and hygiene items are subject to additional conditions, such as the need for intact hygiene stickers. Sale items or final sale products are typically non-returnable, so be sure to check product descriptions carefully.

Cider Return Policy Eligibility

Before starting the return process with Cider, it’s important to ensure that your purchase meets the eligibility criteria.

1. Return Timeframe: Returns must be requested within 14 days of receiving your items. After submitting a return request, the package should be mailed back within 7 days.
2. Item Condition: Items should be unworn, unwashed, and still in original condition with the tags and packaging intact. Hygiene stickers on swimwear must be in perfect condition to qualify for a return.
3. Exclusions: Certain items like Final Sale products, altered items, or products in hygiene-sensitive categories (such as panties) cannot be returned.
4. Shipping Costs: The original shipping cost is generally non-refundable, which means that you will not receive the shipping fee back if you return your item.

By meeting these eligibility criteria, you can ensure that your return request will be processed quickly.

How to Start a Return under Cider Return Policy

Starting a return under Cider’s policy is simple and can be done through their website or mobile app. Here’s a quick guide to help you:

1. Log In to Your Account: Use the email address linked to your order to log in to the Cider website or app.
2. Select the Order: Go to your “Orders” section and choose the order containing the item you wish to return.
3. Submit Return Request: Click the “RETURN ITEMS” button and follow the on-screen instructions to complete the request.
4. Return Confirmation: Once submitted, a confirmation email will be sent to you. Be sure to check your spam folder if it doesn’t appear in your inbox.
5. Multiple Items: If you need to return more than one item, you can submit a return request for all of them at once to save on shipping costs.

Following these steps ensures your return request is accurately processed and the process remains smooth.

Cider Return Policy for Shipping Costs

When returning items to Cider, it’s important to understand the shipping costs associated with the return. Here’s what you need to know:

1. Customer Pays Return Shipping: Unless Cider provides a return shipping label, you will be responsible for the return shipping costs.
2. Tracking Information: Always update your tracking information in the app so Cider can track your return. Failure to do so may delay the process.
3. Return Address: Ensure you ship the returned items to the correct warehouse address provided by Cider, not the sender’s address on the original package.
4. Refund for Return Shipping: In most cases, the cost of return shipping is non-refundable, so keep that in mind when planning your return.

To avoid unnecessary expenses, always confirm whether a return label is provided and ship your package to the correct address.

Cider Return Policy: Refund Process

Once Cider receives your return, the refund process begins. Here’s what to expect:

1. Processing Time: Refunds are typically processed within 7-10 days after your return package arrives at the warehouse.
2. Payment Method: Refunds will be issued to the original payment method. If you used a credit card, PayPal, or Klarna, the refund will be credited back to your account within 5 business days.
3. Store Credit: If you used a Cider gift card, the refund will be issued as store credit.
4. Delayed Refunds: Due to high volumes of returns, it may take an additional 3-5 days for your refund to be processed.

By understanding the refund process, you can stay informed about when to expect your refund and how it will be issued.

Cider Return Policy on Exchanges

Currently, Cider does not offer direct exchanges for returned items. However, you can still get the items you need by following these steps:

1. New Order: If you need a different size, color, or product, you can place a new order through the Cider website.
2. Return the Original Item: Once your new order is placed, initiate the return process for the item you no longer want.
3. Refund Processing: Once the returned item arrives at Cider’s warehouse, your refund will be processed.

Even though exchanges are not available, placing a new order ensures you can get exactly what you need, while receiving a refund for your return.

Restocking Fees and Cider Return Policy

Cider may charge restocking fees under certain circumstances. Here are some key points to consider:

1. Restocking Fee Application: If you redeem a manufacturer rebate or promotion on an item, Cider may apply a restocking fee when returning the product.
2. Non-returnable Items: Items that are used, altered, or marked as Final Sale cannot be returned and will not incur any restocking fees because they are non-returnable.
3. Refund Impact: Any applicable restocking fees will be deducted from your total refund amount, so be aware of potential fees when returning products.

Cider Return Policy for Gift Returns

Returning gifts purchased from Cider is straightforward, but there are a few unique steps to follow:

1. Eligibility: The return process for gifts follows the same general rules as regular returns. The item must be in unworn and original condition, with all tags and packaging intact.
2. Return Process: If you received a gift and wish to return it, you must initiate the return using the original purchaser’s order details.
3. Refund Method: If a gift is returned, the refund will be processed to the original payment method used for the purchase. If the gift was bought using store credit or a gift card, the refund will be issued as store credit for the original purchaser.
4. Timing: You must return the gift within 14 days from receiving it, and the return package should be mailed within 7 days after submitting the return request.

Gift returns follow the same eligibility rules, but it’s essential to have access to the purchaser’s order details for a smooth process.

Cider Return Policy on Sale Items

Cider’s return policy for sale items has specific considerations, so here’s what you need to know:

1. Eligibility: Items bought on sale are eligible for return, as long as they meet the general return conditions of being unworn, unwashed, and in original condition.
2. Final Sale Items: Sale items marked as “Final Sale” cannot be returned or exchanged. These items are clearly marked on the product page.
3. Discounted Returns: Items bought with a discount or during promotions will be refunded based on the final price you paid for the item.
4. Shipping Fees: Just like regular returns, customers are responsible for return shipping costs, unless a return label is provided by Cider.

It’s crucial to check the sale terms for each item before purchase, as some sale items may not be eligible for returns due to their “Final Sale” status.

Cider Return Policy: Customer Support Contact

Cider offers customer support for any questions or issues regarding returns. Here’s how you can reach them:

1. Email Support: For general inquiries about your return or refund, you can contact Cider’s customer service at [email protected].
2. Response Time: Expect a response from Cider’s team within 24-48 hours for most inquiries. For urgent matters, clearly mark your email as urgent to get faster assistance.
3. Return Instructions: If you need detailed return instructions or assistance with tracking, customer support can guide you through the process.
4. Additional Help: For any complex issues related to return shipments or refunds, Cider’s support team is available to resolve the matter.

By contacting customer support, you can ensure your return process goes smoothly and all concerns are addressed promptly.

Cider Return Policy for Damaged or Defective Items

If you receive a damaged or defective item, Cider has a clear process for returns:

1. Notify Cider Quickly: If your item arrives damaged or defective, you must report it within 7 days of receiving the item to qualify for a return or refund.
2. Proof of Damage: Cider may request photos or a description of the defect to process your return or replacement.
3. Return Process: After submitting your return request, you’ll receive detailed instructions for returning the damaged item.
4. Refund or Replacement: Once the item is returned, you can opt for either a refund or a replacement. If a replacement is not available, a refund will be processed.

Damaged or defective items are handled with priority, ensuring that customers receive a satisfactory resolution quickly.

Cider Return Policy and Non-Returnable Items

Certain items are not eligible for return, and it’s essential to understand these exclusions:

1. Hygiene Products: Items such as panties, swimwear, and accessories (except scarves) are non-returnable due to hygiene reasons.
2. Final Sale Products: As mentioned, items marked as Final Sale cannot be returned or refunded.
3. Personalized Products: Any items that have been personalized or customized specifically for you are non-returnable.
4. Used or Altered Items: Products that have been worn, washed, or altered in any way are not eligible for a return.

Always check the product page for any exclusions before purchasing to avoid confusion during the return process.

FAQs About Cider Return Policy

1. How long do I have to return an item to Cider?

You have 14 days from the date you receive your items to submit a return request. After submitting the request, your return package must be mailed back within 7 days. Make sure the items are in original condition with all tags attached to be eligible for a return.

2. Will I be refunded for the return shipping costs?

No, Cider does not cover the return shipping fees. Shipping is at the customer’s cost unless a return label is provided. Be sure to pack the returned items securely to avoid damage during transit.

3. What happens if I return an item after the 14-day return window?

If you return an item after the 14-day period, it will not be eligible for a refund. Make sure to complete the return process within the required timeframe to avoid any complications.

4. Can I exchange items instead of returning them?

Currently, Cider does not offer exchanges. If you wish to exchange an item, you’ll need to place a new order and return the original item for a refund.

5. Can I return sale or discounted items?

Sale items can be returned if they are in original condition, except for those marked as Final Sale. Final Sale items are non-returnable and will not qualify for a refund.

6. What should I do if I received a damaged or defective item?

If your item is damaged or defective, contact Cider within 7 days of receiving the product. Provide pictures or descriptions of the issue, and they will guide you through the return process, offering a refund or replacement.

7. What items are non-returnable?

Items that are worn, washed, or altered are non-returnable. Additionally, hygiene items like panties and swimwear (unless in original condition with intact hygiene stickers) cannot be returned due to hygiene concerns. Personalized products are also non-returnable.

Conclusion on Cider Return Policy

Cider’s return policy is designed to be as customer-friendly as possible while maintaining certain guidelines. By understanding the eligibility criteria, return process, and limitations on exchanges and non-returnable items, you can navigate the return process smoothly.

While return shipping costs are generally the responsibility of the customer, Cider offers an easy-to-follow system for returns through their website and app. Ensure that items are returned in original, unworn condition to avoid issues with your refund. If you ever encounter a problem or have questions, Cider’s customer support is available to assist you. By familiarizing yourself with the return policy, you’ll be better prepared to manage returns and refunds with ease.