DICKS Return Policy allows customers to return most items within 90 days of purchase, provided they are in new and unused condition with the original receipt. Returns can be made in-store or online, with refunds issued to the original form of payment.
Returns are accepted with or without a receipt, though having proof of purchase ensures a full refund to the original payment method. Without a receipt, customers may receive store credit instead.
The store also offers holiday return extensions, allowing items bought during the holiday season to be returned until January 31. Understanding DICK’S Sporting Goods return policy helps shoppers make hassle-free returns and exchanges while ensuring they get the best experience.
Standard Return Period in DICKS Return Policy
DICK’S Sporting Goods provides a 90-day return window for most products, ensuring customers have enough time to decide if they want to keep their purchases. However, specific items have shorter return windows:
- Electronics (GPS devices, fitness trackers, drones, etc.) – Must be returned within 30 days.
- Golf Clubs and Bicycles – Must be unused and in original condition to qualify for a return. Some bikes may have a restocking fee.
- Online Orders – Items purchased at Dicks.com can be returned in-store or by mail.
For holiday shoppers, purchases made between November 1 and December 31 qualify for extended returns until January 31. This applies to most items except electronics, which must still be returned within 30 days.
Return Methods in DICKS Return Policy
DICK’S offers multiple return options to make the process easy and efficient:
- In-Store Returns: Bring the item, receipt, and valid ID to any DICK’S Sporting Goods store for a refund or exchange.
- Online Order Returns:
- Log in to your DICK’S account and initiate a return request.
- Print the prepaid return shipping label (shipping fees may apply).
- Send the item using the designated carrier.
- Mail Returns: If returning by mail, refunds are processed within 14 days of the package being received.
Regardless of the method, in-store returns are always free, while mail returns may require customers to cover shipping costs unless the item is damaged or incorrect.
Required Documentation for DICKS Return Policy
To ensure a smooth return process, customers should provide proof of purchase whenever possible:
- With a Receipt: The return is processed to the original form of payment (credit card, debit card, or cash).
- Without a Receipt: The store may look up purchases made with a credit or debit card. Otherwise, customers receive store credit for the lowest sale price.
- Gift Receipt: Returns with a gift receipt are refunded as store credit or can be exchanged for another item.
Customers returning online orders should include the order confirmation email or packing slip to help speed up the process.
Item Condition and Restrictions in DICKS Return Policy
To be eligible for a return, items must meet the following conditions:
- New and Unused: Most products must be in original condition with tags and packaging intact.
- Shoes and Apparel: Footwear and clothing should be unworn, but defective items may still qualify for a return.
- Defective or Damaged Items: If an item is damaged upon arrival, DICK’S will issue a full refund, including shipping fees.
Certain products, such as bikes and golf clubs, may have restocking fees if they are not returned in their original packaging.
Non-Returnable Items in DICKS Return Policy
Some items cannot be returned due to safety, hygiene, or federal regulations. These include:
- Firearms and Ammunition – Cannot be returned under any circumstances.
- Bows and Crossbows – All sales are final unless the item is defective.
- Personalized or Custom Items – These cannot be returned or exchanged.
- Opened Sports Nutrition Products – Cannot be returned if opened due to health and safety concerns.
Before making a purchase, customers should check the specific return policy for certain product categories to avoid any issues.
Refund Methods under DICKS Return Policy
Refunds depend on the original payment method:
| Payment Method | Refund Method |
| Credit/Debit Card | Refund issued to the same card used for purchase |
| Cash | Refund given in cash |
| Gift Card | Refund issued as store credit |
| Without a Receipt | Refund given as store credit based on lowest sale price |
| Gift Receipt | Refund issued as store credit |
Customers returning online orders by mail will receive refunds once the return is processed (within 14 days). If a refund cannot be processed to the original card, store credit will be issued.
Exchanges in DICKS Return Policy
DICK’S Sporting Goods allows easy exchanges for customers who need a different size, color, or product. To qualify for an exchange, the item must be in new condition with tags attached.
Customers can exchange items in-store by bringing the product along with the original receipt or proof of purchase. If the item is available, an exchange is processed immediately. If the new item is more expensive, customers will need to pay the difference.
For online exchanges, customers must return the original item first and then place a new order. DICK’S does not offer direct online exchanges, so refunds are issued first before customers repurchase the correct item.
Certain products, such as personalized items and firearms, cannot be exchanged. Before requesting an exchange, customers should check the product return policy to ensure eligibility.
Special Considerations in DICKS Return Policy
While most returns are straightforward, some items have special conditions:
- Defective Items: If a product is damaged or defective, customers can return it for a full refund or exchange.
- Restocking Fees: High-value items like bicycles and golf clubs may have restocking fees if returned without original packaging.
- Gift Returns: Items returned with a gift receipt are refunded as store credit instead of cash.
- Holiday Purchases: Returns for holiday purchases are extended until January 31 to accommodate gifts.
- Final Sale Items: Some clearance and personalized products are non-returnable.
Customers should read product-specific return policies before making a purchase to avoid any unexpected return restrictions.
Customer Support for DICKS Return Policy
DICK’S Sporting Goods provides customer support to help with returns, exchanges, and refund questions. Customers can reach out through multiple channels:
- In-Store Assistance: Employees at any DICK’S store can assist with returns, exchanges, and refund processing.
- Online Chat: Live chat is available on the DICK’S website for return-related inquiries.
- Phone Support: Customers can call DICK’S customer service for help with return labels and policy questions.
- Email Support: For detailed return requests, customers can send an email with order details and item information.
For fastest service, customers should have their receipt, order number, and product details ready when contacting customer support.
Frequently Asked Questions about DICKS Return Policy
Can I return an item without a receipt?
Yes, but you may receive store credit instead of a refund to the original payment method.
How long do I have to return an item?
Most items can be returned within 90 days, but electronics must be returned within 30 days.
Can I return an online purchase in-store?
Yes, online purchases can be returned to any DICK’S store with proof of purchase.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Are gift cards refundable?
No, gift cards cannot be refunded or exchanged for cash.
Conclusion of DICKS Return Policy
DICK’S Sporting Goods provides a flexible and customer-friendly return policy, allowing most items to be returned within 90 days. Customers can choose in-store or mail-in returns, and refunds are processed based on payment method and receipt availability. While electronics and some high-value items have special conditions, the extended holiday return policy helps accommodate gift purchases.
Understanding DICK’S return policy ensures a smooth return experience while allowing shoppers to make purchases with confidence.
