Fashion Nova Return Policy is designed to provide customers with a straightforward and hassle-free experience when returning items. Fashion Nova has a customer-friendly return policy, allowing returns within 30 days of delivery. However, cash refunds are not available, and most returns are issued as store credit in the form of a Fashion Nova gift card. Customers must ensure items are unworn, unwashed, and in original packaging with all tags attached. Final sale items, bodysuits, swimwear, and accessories cannot be returned.
Online and in-store purchases have different return procedures, so it’s essential to follow the correct steps. While domestic returns are easier, international customers may have to cover return shipping fees. Understanding Fashion Nova’s return timeframe, conditions, and refund process helps shoppers avoid disappointment. Whether returning an online purchase or exchanging an item, knowing the rules ensures a smooth experience.
Fashion Nova Return Policy Overview
Fashion Nova’s return policy is designed to be simple and convenient, but it has some strict rules. Here’s a quick breakdown of their policy:
- Return Window: Items must be returned within 30 days of the delivery date.
- Refund Method: Most refunds are processed as store credit (Fashion Nova gift card).
- Return Condition: Items must be unworn, unwashed, and have all original tags attached.
- Exclusions: Final sale items, bodysuits, swimwear, undergarments, and accessories cannot be returned.
- Processing Time: Refunds are issued within 5-7 business days after the return is received.
Fashion Nova does not offer cash refunds—instead, they provide a gift card for future purchases. Customers must also be aware that international returns are not free, and the buyer is responsible for shipping costs.
What Items Can Be Returned to Fashion Nova?
Not all items are eligible for returns, and understanding the restrictions is crucial. Fashion Nova has a strict return policy, and failing to meet their conditions means your return may be denied.
Eligible Items for Return:
- Clothing items that are unworn, unwashed, and undamaged
- Products with original tags and packaging intact
- Shoes must be returned in original boxes
- Online purchases can be returned via mail or in-store
Non-Returnable Items:
- Final sale items (marked as non-returnable at checkout)
- Bodysuits, lingerie, swimwear, and underwear for hygiene reasons
- Accessories, beauty products, and masks
- Gift cards
Before initiating a return, make sure your item meets the Fashion Nova return conditions. If an item is damaged or defective upon arrival, contact Fashion Nova customer service immediately for a resolution.
Fashion Nova Return Time Frame and Conditions
Understanding Fashion Nova’s return time frame and conditions ensures a hassle-free return experience. The return window is strictly 30 days from the delivery date.
Time Frame for Returns:
- Returns must be initiated within 30 days of delivery
- After 30 days, returns will not be accepted
- Refunds are processed within 5-7 business days after receiving the item
Return Conditions:
- Items must be in brand-new condition, with no signs of wear
- Original tags and packaging must be intact
- If returning shoes, they must be sent in the original box
- Final sale items cannot be returned or exchanged
Customers returning damaged or incorrect items should contact Fashion Nova customer service as soon as possible for assistance.
Fashion Nova Refund Process and Options
Unlike some retailers, Fashion Nova does not offer cash refunds. Instead, all approved returns are refunded as store credit in the form of a Fashion Nova gift card.
Refund Options:
- Store Credit: The refunded amount is issued as a Fashion Nova gift card
- Gift Card Processing Time: Typically 5-7 business days after return approval
- No Refunds to Original Payment Method: Credit card or PayPal refunds are not available
Since Fashion Nova only offers store credit, customers should be aware that once a return is processed, the amount cannot be converted to cash.
How to Return an Item to Fashion Nova?
Returning an item to Fashion Nova is a simple process, but it requires following specific steps.
Steps for Returning a Fashion Nova Item:
- Go to the Fashion Nova Returns Portal on their website
- Enter your order details and select the item(s) you want to return
- Print the prepaid return label (available for domestic U.S. customers)
- Pack the item securely and attach the return label
- Drop off the package at a designated shipping location
- Once received, Fashion Nova processes returns within 5-7 business days
Important Notes:
- International customers must cover their own return shipping costs
- Items that fail to meet return conditions will not be refunded
- Fashion Nova does not offer exchanges—instead, customers must reorder the correct size or item
Fashion Nova Return Policy for Online Purchases
Online purchases have a slightly different return process compared to in-store returns. Customers must initiate their return request online through Fashion Nova’s Returns Portal.
Key Points for Online Returns:
- Customers have 30 days from the delivery date to request a return
- Items must meet Fashion Nova’s return conditions (unworn, unwashed, tags attached)
- A prepaid return label is provided for U.S. customers, but the shipping cost will be deducted from the refund
- International customers must arrange their own return shipping
Fashion Nova does not offer exchanges for online purchases—if you need a different item, you’ll have to place a new order.
Fashion Nova Exchange Policy
Fashion Nova does not offer direct exchanges. If you need a different size or item, you must return the original purchase and place a new order.
How to Exchange an Item:
- Return the unwanted item following the standard return process
- Once the return is processed and store credit is issued, use it to purchase the correct item
- Exchanges are not available for final sale items
Since store credit is the only refund option, customers must reorder their desired item separately.
Fashion Nova Return Policy for Final Sale and Discounted Items
Final sale and discounted items have strict return restrictions under Fashion Nova’s policy. These items cannot be returned, refunded, or exchanged, regardless of condition. Fashion Nova labels certain products as final sale at checkout, meaning they are ineligible for store credit or refunds.
What Counts as a Final Sale Item?
- Items marked as “Final Sale” at checkout
- Bodysuits, lingerie, swimwear, undergarments, and face masks
- Accessories and beauty products (due to hygiene reasons)
- Deeply discounted items from clearance sales
Once purchased, these items are yours to keep. Even if they arrive damaged or defective, Fashion Nova does not accept returns. Always double-check your order before purchasing final sale or discounted items to avoid issues.
Exceptions and Restrictions in Fashion Nova Return Policy
Fashion Nova’s return policy includes several restrictions that customers must be aware of before initiating a return. If an item does not meet return criteria, it will not be accepted or refunded.
Major Restrictions:
- Returns must be initiated within 30 days of delivery—late returns are denied.
- Original tags and packaging must be intact—damaged or missing tags make the item ineligible.
- Shoes must be returned in the original box—damaged packaging results in a denied return.
- Fashion Nova does not process cash refunds—only store credit is issued.
- Multiple returns from the same order may be rejected if Fashion Nova suspects abuse of the return policy.
If an item is damaged or defective upon arrival, customers must contact Fashion Nova customer service immediately for assistance. Otherwise, all returns must follow the company’s strict return conditions.
Fashion Nova Customer Service and Support for Returns
Fashion Nova offers customer support for returns, but contacting them can sometimes take time. Their primary customer service options include:
Ways to Contact Fashion Nova for Returns:
- Fashion Nova Returns Portal (fastest way to process a return)
- Customer Support Email: Support inquiries are handled via email, but response times may vary.
- Social Media Support: Some customers receive help through Twitter and Instagram DMs.
- FAQ Section: Many common return questions are answered in Fashion Nova’s help center.
Due to the high volume of return requests, customer support responses may take several business days. If an issue arises, submitting a ticket through their website is often the best way to get assistance.
Frequently Asked Questions about Fashion Nova Return Policy
Does Fashion Nova offer cash refunds?
No, Fashion Nova only refunds store credit in the form of a Fashion Nova gift card.
Can I return an item after 30 days?
No, Fashion Nova has a strict 30-day return policy—late returns are rejected.
Are final sale items returnable?
No, final sale items cannot be returned, exchanged, or refunded under any circumstances.
How long does it take to process a return?
Returns are processed within 5-7 business days after Fashion Nova receives the item.
Conclusion of Fashion Nova Return Policy
Fashion Nova’s return policy is clear but strict. Customers must return eligible items within 30 days, ensuring they are unworn, unwashed, and with original tags.
Final sale items are non-returnable, and all refunds are issued as store credit rather than cash. Customers should always double-check product eligibility before making a purchase to avoid issues.
