Fleet Feet return policy offers customers a flexible and convenient process to ensure satisfaction. With the Happy Fit Guarantee, customers can return or exchange most items within 30 days for a full refund, exchange, or gift card. If you purchased your product before March 17, 2025, you will have 60 days to make a return. This flexibility gives you the freedom to decide whether your purchase works for you.
When returning items, it’s important to have your receipt or online order number. The product should be in its original condition, and you may need to follow special return instructions for specific items. Fleet Feet has designed this policy to make the process as hassle-free as possible, whether you’re shopping in-store or online.
Key Elements of the Fleet Feet Return Policy
Fleet Feet’s return policy focuses on convenience, ensuring you don’t feel stuck with an unsatisfactory purchase. The key elements to keep in mind are:
- Return Window: You have 30 days to return most items from the date of purchase. Items purchased before March 17, 2025, are eligible for 60 days for returns.
- Receipt or Order Number: Keep your receipt or order number for easy processing.
- Condition of Items: Returns are accepted if items are unused, in new condition, and in their original packaging. For shoes, the original shoebox must be returned inside a protective box or bag.
- Exceptions: Some items, such as customized or final sale products, may have different return policies. These details will be noted on your receipt or on the website.
By following these simple guidelines, you can ensure a smooth return or exchange process.
Time Frame for Returning Items at Fleet Feet
The standard return window for items at Fleet Feet is 30 days from the date of purchase. However, for purchases made before March 17, 2025, the return period is extended to 60 days.
Example:
- If you purchased an item on March 17, 2025, your return window will be April 16, 2025.
- The return period is based on the order date listed in your order confirmation email.
Always check your receipt or order confirmation for specific return deadlines. If the return window has passed, the item may no longer be eligible for a refund, exchange, or gift card.
Conditions for Returning Products to Fleet Feet
To ensure your return is accepted, it is essential to meet the following conditions:
- Original Packaging: All returned items must be in their original condition, and you must include any original packaging.
- Shoes: Shoes must be returned in the original shoebox and the box must be enclosed in another protective box or bag. Shipping labels should not be attached directly to the shoebox.
- Return Method: You can choose to return your item either by shipping it back using a prepaid return label or by taking it to a Fleet Feet store.
- Exchanges: Exchanges for in-store purchases can be done for products of equal or lesser value. For online purchases, you must initiate a return and place a new order for the desired item.
How to Start a Return Process with Fleet Feet
Returning your purchase is simple and easy. Follow these steps to begin the return process:
- Online Returns:
- Visit Fleet Feet’s online returns portal and enter your order number. The portal will guide you through the return process.
- If you’re returning an item purchased online, you may also choose to return it in-store.
- In-Store Returns:
- Bring the item along with the receipt or order number to any Fleet Feet store.
- You can return online orders to a physical store or any items purchased in-store.
- Return Shipping:
- If returning by mail, use the prepaid return shipping label provided (only available for online purchases in the 48 contiguous U.S. states).
- Ensure items are packed securely in protective packaging to avoid damage during shipping.
Refund and Exchange Options at Fleet Feet
Fleet Feet offers several options for returning products:
- Refunds: Customers can receive a full refund to their original payment method, typically within 1-4 business days depending on your bank or payment processor.
- Exchanges: If you wish to exchange a product, you can do so for an equivalent item of equal or lesser value. For online orders, initiate a return and place a new order for the item you wish to receive in exchange.
- Gift Cards: If you return an item and prefer a gift card instead of a refund, you can receive the value of your original purchase as a Fleet Feet gift card. This applies to both in-store and online returns.
Returns for Online Purchases at Fleet Feet
Online returns follow a simple process:
- Visit the online returns portal to start your return.
- Print the prepaid return label provided and securely package your item.
- Ship the item back, or return it at a Fleet Feet store if preferred.
- Ensure you keep your receipt or order number for easy processing.
Remember, return shipping is free within the 48 contiguous U.S. states. If you’re outside this area, return shipping fees may apply. Keep in mind that international, APO/FPO, Hawaiian, or Alaskan orders are not eligible for free return shipping.
Fleet Feet Return Process Summary
| Step | Description |
| Start Return | Visit the online returns portal or take the item to a Fleet Feet store. |
| Condition of Items | Ensure items are in new, unused condition and include original packaging. |
| Return Method | Ship items using a prepaid return label or return them at a Fleet Feet store. |
| Return Window | 30 days from purchase (or 60 days for orders before March 17, 2025). |
| Refund or Exchange | Receive a refund, exchange, or gift card depending on your preference. |
By following these steps and guidelines, you can ensure that your return experience is smooth and efficient.
Shipping Costs and Return Shipping Process
When you return an item to Fleet Feet, it’s important to be aware of shipping costs and the return process. For customers who have made a purchase within the 48 contiguous U.S. states, Fleet Feet offers free return shipping using the prepaid return label provided. This makes the process of returning your items quick and cost-effective. However, if you’re returning an item from Alaska, Hawaii, U.S. territories, or international locations, you’ll be responsible for return shipping fees.
To start your return process, visit the Fleet Feet online returns portal, where you’ll be guided through each step. Once your return is initiated, Fleet Feet will send you a prepaid return label that you can print out and attach to your package. It’s essential that you pack your item securely to avoid damage during shipping. Shoes should be placed in their original shoebox, which then should be packed inside a protective box or bag. If the item isn’t packed properly, it may not be eligible for a full refund.
Fleet Feet’s Return Policy on Worn and Used Items
Fleet Feet’s return policy is fairly clear when it comes to worn and used items. The company expects products to be in new condition, meaning unused, and in original packaging for returns. Worn shoes and other used items typically aren’t eligible for returns unless they are defective or damaged. This helps ensure that returned products can be restocked and sold to other customers in good condition.
If your shoes or gear have defects or have been damaged while in regular use, you can still initiate a return. It’s important to return defective items within the allowed time frame, which is 30 days for most purchases, or 60 days for orders placed before March 17, 2025. If you return worn items without packaging or with visible signs of use, your return may not be accepted.
Special Considerations for Sale or Clearance Items
Fleet Feet provides special return guidelines for sale and clearance items. Items that are marked as final sale are non-returnable, which means you can’t return them for a refund, exchange, or store credit. These final sale items will typically be noted clearly on the product page, your receipt, or any sale signage.
If a sale or clearance item isn’t marked as final sale, you can return it, but the return process might involve store credit or an exchange rather than a full refund. Before purchasing sale items, make sure to check the return conditions either online or in-store, as some products may have limited return windows or conditions.
Fleet Feet Return Policy for Gift Cards and Final Sale Items
Fleet Feet’s return policy for gift cards and final sale items is straightforward and aimed at reducing confusion:
- Gift Cards: If you’re issued a gift card as part of a return, its value will be equal to the original purchase price of the returned item. You can use this gift card for future purchases either in-store or online. However, gift cards cannot be refunded once issued.
- Final Sale Items: Products marked as final sale cannot be returned or exchanged. These items will be labeled as such at the time of purchase, either on the product page, receipt, or sale signs. This is important to remember as these purchases are considered final and not eligible for any type of return.
Frequently Asked Questions About Fleet Feet Return Policy
Can I return worn shoes to Fleet Feet?
No, worn shoes cannot typically be returned unless they are defective or damaged. Shoes must be in new condition with original packaging to qualify for a return.
How long do I have to return an item to Fleet Feet?
You have 30 days to return most items. Orders made before March 17, 2025, are eligible for returns within 60 days.
Are sale items returnable at Fleet Feet?
Sale items may have different return policies. If an item is marked as final sale, it cannot be returned. Otherwise, exchanges or store credit may be offered.
How do I return an online purchase to Fleet Feet?
To return an online purchase, visit Fleet Feet’s online returns portal, initiate the return, and use the prepaid return label for shipping. You can also return your online order at a Fleet Feet store.
Can I exchange my product instead of returning it?
Yes, exchanges are possible in-store for products of equal or lesser value. For online orders, initiate a return and place a new order for the item you’d like.
Will I get a refund for shipping fees if I return an item?
Return shipping is free for orders within the 48 contiguous U.S. states. For returns from Alaska, Hawaii, or international locations, shipping fees may apply.
Can I use a gift card for returns?
Gift cards issued as part of a return will be worth the original purchase price. These cards can be used in-store or online, but they are non-refundable.
Conclusion on Fleet Feet Return Policy
Fleet Feet’s return policy ensures that customers have the freedom and flexibility to make returns or exchanges hassle-free. Whether you’re returning a pair of shoes, clothing, or accessories, Fleet Feet provides a convenient process for both in-store and online purchases.
The key elements of their policy, such as the 30-day return window, receipt requirement, and clear product condition guidelines, make it easy to return items if they don’t meet your expectations. With free return shipping for U.S. customers and the option for exchanges, you’re always covered, ensuring a positive shopping experience every time.
