When it comes to shopping with confidence, the Journeys return policy gives customers peace of mind. Whether you shop online or in-store, they offer an accommodating and customer-friendly return process. If you’re unhappy with a purchase or simply changed your mind, you have options. The company makes it easy to send your item back or exchange it, so long as it meets a few simple requirements. Items must be new, unused, and in original packaging, and returns are accepted within 365 days of purchase, which is incredibly generous.
From handling online returns to in-store exchanges, Journeys has streamlined its policy to ensure your experience is hassle-free. This guide will walk you through everything you need to know, including return timeframes, conditions, refund processes, and more. Whether you’re returning for size, style, or satisfaction, Journeys makes the process stress-free, and that’s a win for every shopper.
Journeys Return Policy Overview
The Journeys return policy is designed to be both flexible and practical. Customers are allowed to return or exchange their items within 365 days of purchase, which is significantly longer than the industry standard. The key condition is that the item must be unworn, in new condition, and with the original box or packaging. Whether you purchased your item in-store or through the Journeys website, the same basic rules apply.
If you bought something online and want to return it, you can initiate a return through your account and print a prepaid return label. Note that using this label will result in a $7.95 deduction from your refund. If you go to a Journeys store to return an online item, you won’t be charged this fee.
Journeys also makes it easy to process defective returns or exchanges. If the item is damaged or defective, you should report it within 30 days of delivery for a full refund or exchange.
Timeframe for Returns and Exchanges at Journeys
One of the most impressive features of the Journeys return policy is its 365-day return window. That means you have an entire year from the date of purchase to return or exchange your item. This is ideal for those who like to shop early for birthdays or holidays or simply want to take their time deciding.
However, while you have plenty of time, the item must remain in new, unworn condition and must be returned with its original box or packaging. Items that show signs of wear or are returned without packaging may not qualify for a refund or exchange.
Important Timeframes:
| Purpose | Time Limit |
| Standard Returns | Within 365 days |
| Defective Items | Within 30 days |
| Return w/o Receipt (in-store) | Within 60 days |
Journeys offers excellent flexibility, but you still need to follow their rules to avoid any delays or rejections in your return.
Return Conditions and Requirements for Journeys
To ensure a smooth return process, there are a few important return conditions that Journeys requires. Whether you’re making a return or requesting an exchange, these conditions must be met for your request to be approved.
Key Conditions:
- The item must be new, unworn, and unused.
- All returns must include the original packaging, especially shoe boxes.
- You must provide the original receipt or order confirmation.
- If no receipt is available, returns are accepted in-store within 60 days and refunded as store credit.
For Defective Items:
If your product is defective or damaged, return it within 30 days of receiving the order. Contact customer service with images of the defect for faster processing.
Following these requirements is essential. Items returned without a box, used items, or those missing proof of purchase may be denied. So, it’s best to keep your packaging and receipt safe until you’re absolutely sure about keeping your item.
In-Store vs Online Returns for Journeys
The Journeys return policy provides customers with two primary return options: in-store returns and online returns. Each method has its own set of benefits and procedures, so you can choose whichever is more convenient for you.
In-Store Returns:
- Free and simple.
- Bring the item, original box, and receipt.
- Return any item bought online or in-store.
- No restocking or shipping fees.
Online Returns:
- Go to your Journeys account and print a prepaid return label.
- Use of the label deducts $7.95 from your refund.
- Returns processed within 2–4 weeks of receiving the package.
In-store returns are ideal for quick refunds or exchanges, especially if there’s a Journeys location nearby. Online returns work better for those who can’t make it to a store. Whichever method you choose, Journeys makes it smooth and simple.
Refund Methods and Processing Time for Journeys
Once your return has been received and processed, Journeys issues your refund through the same method you used to pay. The processing time can vary slightly depending on how you returned the item and your payment provider.
Refund Methods:
| Payment Method | Refund Method |
| Credit/Debit Card | Refund to card |
| PayPal | Refund to PayPal |
| Journeys Gift Card | Refund to gift card |
| No Receipt (in-store) | Refund as store credit |
Processing Time:
- In-store refunds are usually instant or processed within 1-3 business days.
- Online returns take 2–4 weeks, including shipping and inspection.
Keep in mind that if you used a prepaid label, $7.95 will be deducted from your refund. However, in-store refunds avoid this fee. By following all the proper steps and keeping your receipt handy, your refund experience will be efficient and transparent.
Exchanges Policy at Journeys
Journeys also makes exchanging items just as convenient as returning them. If the size doesn’t fit or the style isn’t what you expected, you can request an exchange in-store or online.
In-Store Exchanges:
- Fast and completely free.
- Visit any Journeys store with your item and receipt.
- You can swap for a different size, style, or product.
Online Exchanges:
- Go through the return portal and select the “exchange” option.
- Free return shipping for exchanges.
- Once received, the new item is sent out immediately.
Keep in mind that the item must be in perfect condition, and exchanges must follow the 365-day rule. If you’re in a hurry or want to try on options in person, visiting a store is your best bet. Otherwise, online exchanges provide a convenient and cost-free solution for adjusting your order.
Return Shipping for Online Orders
When returning an online purchase, Journeys makes the process easy and flexible—but there are a few shipping-related points you should keep in mind. You can initiate the return through your Journeys online account, where you’ll be able to access a prepaid UPS shipping label. While this label is incredibly convenient, using it does come with a small cost.
Key Points on Return Shipping:
- Prepaid UPS label is available for all U.S. online orders.
- A $7.95 fee is deducted from your refund if you use this label.
- You can also use your own shipping method, but you are responsible for all shipping charges and risks.
Returns should be securely packaged and sent back with tracking information. It’s also important to note that shipping fees from your original purchase are non-refundable, unless the return is due to a defect or shipping error. Overall, Journeys prioritizes convenience while maintaining fair policies for return shipping.
Items Not Eligible for Return
While the Journeys return policy is generous, there are specific items that do not qualify for return or exchange. It’s important to be aware of these exceptions before making a purchase or attempting to send something back.
Non-Returnable Items Include:
- Worn or damaged products (unless defective from the manufacturer).
- Items returned without the original box or packaging.
- Products purchased through final sale or clearance deals (if marked as non-returnable).
- Gift cards and e-gift cards.
Additionally, Journeys reserves the right to refuse any return that does not comply with their guidelines, especially if the item is not in new condition. Trying to return items without a receipt may also result in store credit only, rather than a full refund. To avoid surprises, always check the product listing or ask in-store if the item is eligible for return.
Holiday Return Extensions
The Journeys return policy gets even better during the holiday season. Understanding that many people are shopping in advance for gifts, Journeys offers a special holiday return extension so gift-givers and recipients have extra time to make exchanges or returns.
How Holiday Returns Work:
- Purchases made between November 1 and December 31 qualify for an extended return period.
- These items can be returned until January 31 of the following year.
- The same standard return conditions still apply: item must be unworn, in original packaging, and with a receipt or order confirmation.
This extension gives you more time after the holidays to decide if a gift was the right fit, literally and figuratively. It’s just another way Journeys prioritizes customer satisfaction, especially during the busy shopping season.
Contacting Customer Service for Returns
Need help with your return? The Journeys customer service team is friendly, responsive, and offers multiple ways to assist you. Whether your package didn’t arrive, your label isn’t printing, or you just have questions about the process, there’s always someone ready to help.
How to Contact:
- Phone: Call 1-888-324-6356 during business hours for fast assistance.
- Live Chat: Available on the Journeys website for quick, real-time support.
- Email: Send questions to [email protected].
- Help Center: The online FAQ and support center has answers to common return questions.
Be sure to have your order number and receipt ready when contacting support. This makes it easier for them to locate your information and solve the issue quickly. Journeys’ support team is known for being efficient and helpful, making your return experience much smoother.
Frequently Asked Questions About Journeys Return Policy
Can I return items without a receipt?
Yes, in-store returns without a receipt are accepted within 60 days, but you’ll receive store credit instead of a refund.
How long do refunds take to process?
In-store refunds may be instant or take 1–3 days, while online returns may take up to 2–4 weeks.
Are shipping charges refunded?
No, original shipping fees are non-refundable, and using the prepaid label will result in a $7.95 deduction.
Can I return worn shoes?
Only unworn shoes in new condition can be returned unless they are defective.
Is the prepaid shipping label free?
No, using it will deduct $7.95 from your refund amount.
Can I return a gift?
Yes, but if you don’t have the receipt, you’ll get store credit based on the item’s current price.
Can I return an item after 365 days?
No, the return window closes after one year, even if the item is unworn.
Conclusion of Journeys Return Policy
The Journeys return policy is one of the most customer-centric in the retail industry. With a 365-day return window, options for free in-store exchanges, and holiday extensions, the policy provides flexibility that suits nearly every shopper’s needs. Whether you’re returning for size, fit, or simply changing your mind, Journeys offers a clear and fair system for getting your money back or making a swap.
The policy is straightforward, but knowing the rules—such as keeping your receipt, packaging, and avoiding worn items—will make your experience smoother. Also, using the online return label is convenient, even if there’s a small fee attached.
From the generous time frame to the helpful customer service, Journeys ensures your satisfaction doesn’t end at checkout. This return policy shows they value their customers beyond the sale, which builds loyalty and trust. Shopping at Journeys means you’re covered, long after you make your purchase.
