Kohls Return Policy allows customers to return most items within 90 days of purchase, with or without a receipt, for a refund or exchange. Kohl’s Cardholders enjoy an extended 120-day return window. Certain items, such as premium electronics and beauty products, may have different return timeframes.
Customers often ask about Kohl’s return policy after 180 days, whether they can return used items, shoes, and beauty products, or how refunds are processed for debit card purchases. Special conditions apply to premium electronics, Sephora items, and Kohl’s Cash returns. Understanding Kohl’s return policy in 2024 helps you make hassle-free returns while ensuring compliance with store guidelines.
The store’s policy also covers holiday extensions, special return rules for closeout deals, and exceptions for online orders. Read on for a detailed breakdown of Kohl’s return process.
Standard Return Timeframes
Kohl’s offers different return windows based on the payment method and item category.
General Return Timeframes:
- Non-Kohl’s Card Purchases: Items can be returned within 90 days of purchase.
- Kohl’s Card Purchases: Returns extended to 120 days from the purchase date.
Exceptions:
- Premium Electronics & Watches: Must be returned within 30 days of purchase.
- Beauty Products: Can be returned within 60 days, with a holiday extension until January 31 for purchases made after November 1.
Kohl’s Return Policy After 180 Days:
- Most items cannot be returned after 180 days. However, some stores may offer store credit at their discretion.
- Kohl’s holiday return policy extends return periods for certain seasonal purchases.
Tip: Always check your receipt or Kohl’s account to confirm your return eligibility.
Receipt Requirements & Refund Methods
Kohl’s offers flexible refund options, whether you have a receipt or not.
Returning with a Receipt:
- Full refund issued to the original payment method.
- Kohl’s return policy for debit card purchases refunds the amount to the same card or, in some cases, provides cash back.
Returning Without a Receipt:
- Refund issued as Kohl’s merchandise credit, based on the item’s lowest selling price.
- Kohl’s can look up digital receipts if you used your Kohl’s account for the purchase.
Kohl’s Cash Return Policy:
- If an item was purchased using Kohl’s Cash, the refund amount is adjusted accordingly.
- Expired Kohl’s Cash will not be reissued, but the paid amount is refunded.
| Refund Method | With Receipt | Without Receipt |
| Original Payment | Yes | No |
| Store Credit | No | Yes |
| Cash Back (Debit Card Purchases) | Sometimes | No |
In-Store Return Process
Returning items to a Kohl’s store is quick and easy.
How to Return an Item In-Store:
- Bring the item(s) and proof of purchase (if available) to any Kohl’s store.
- Visit the customer service desk for assistance.
- Choose to receive a refund to the original payment method or store credit.
Important Notes:
- Used items may not be eligible for returns unless defective.
- Shoes without tags or boxes may be accepted, but refunds might be issued as store credit.
- Some stores allow debit card returns in cash, but this varies by location.
Tip: To ensure a smooth return, keep your receipt, tags, and packaging intact.
Online Purchase Returns
Customers can return Kohls.com orders either in-store or by mail.
Returning Online Orders In-Store:
- Bring the item and order confirmation email to any Kohl’s store.
- Refunds processed immediately to the original payment method.
Returning Online Orders by Mail:
- Print a return shipping label from your Kohl’s online account.
- Pack the item securely and include the order confirmation slip.
- Ship the package back to Kohl’s return center.
- Refunds may take up to 30 days to process after receipt.
Who Pays for Return Shipping?
- Customers must cover shipping costs unless the return is due to a Kohl’s mistake.
Tip: If you need a faster refund, return the item in-store instead of by mail.
Premium Electronics & Watches
Certain high-value items have a stricter return policy.
Return Window:
- Electronics and watches must be returned within 30 days of purchase.
- Items purchased after November 1 can be returned until January 31.
Return Conditions:
- Items must be in like-new condition, with all accessories, manuals, and packaging.
- Open-box items may not qualify for full refunds.
Closeout Deals & Final Sale Items:
- Some discounted electronics under Kohl’s closeout deal return policy are final sale and cannot be returned.
Beauty & Sephora at Kohl’s Returns
Standard Beauty Return Policy:
- Beauty items, including those from Sephora at Kohl’s, have a 60-day return window.
Holiday Return Extensions:
- Purchases made after November 1 can be returned until January 31.
Returning Used Beauty Products:
- Lightly used beauty products may be eligible for a return.
- Heavily used items may be denied a refund.
Tip: Keep the original packaging for faster returns.
Shoe Return Policy at Kohl’s
Returning Shoes to Kohl’s:
- Shoes can be returned within 90 or 120 days, depending on the payment method.
- Shoes without tags or boxes may be refunded as store credit.
Used Shoes:
- Worn shoes are typically not accepted unless defective.
Tip: If you’re unsure about Kohl’s shoe return policy, ask a store associate before making a return.
Holiday Return Extensions
Kohl’s provides extended return windows for items purchased during the holiday season, ensuring a hassle-free return process. If you buy electronics, watches, or beauty products after November 1, you can return them until January 31 of the following year. This policy helps shoppers return or exchange gifts without stress.
For other non-electronic purchases, the standard 90-day or 120-day return window still applies, depending on the payment method. Items purchased with Kohl’s Cash, rewards, or promotional discounts will have refunds adjusted accordingly. Gift returns made during the holidays are eligible for store credit or exchange if no receipt is provided.
Customers should note that non-returnable items remain ineligible for holiday extensions. Always check specific brand exclusions before purchasing, as some brands may have unique return policies.
Gift Returns
Kohl’s allows gift returns with or without a gift receipt, making it easier for recipients to exchange or return unwanted gifts. If a gift receipt is provided, the refund will be issued as store credit or an even exchange for another product. If no receipt is available, the return will still be accepted, but the refund will be based on the lowest sale price of the item within the last 90 days.
- Refund Methods for Gifts:
- With a Gift Receipt: Store credit or exchange
- Without a Gift Receipt: Store credit for the lowest sale price
- Refunds for Online Gift Orders: May be processed through the original payment method
For Kohl’s Sephora purchases, beauty returns follow a 60-day return window. However, holiday purchases can be returned until January 31 if bought after November 1.
Registry Returns
Kohl’s makes registry returns easy by offering an extended return window of up to 365 days for verified registry purchases. This applies to wedding, baby, and gift registries.
To process a registry return, the gift must be listed under a verified Kohl’s registry account. Refunds for registry items are typically issued as store credit, allowing shoppers to exchange items for something else they need.
- Registry Return Benefits:
- Extended 365-day return window
- Refunds issued as store credit or exchange
- Returns can be processed in-store for convenience
Customers should bring their registry details to make the return process smoother. If a gift receipt is available, it can speed up the transaction.
Non-Returnable Items
While Kohl’s has a generous return policy, some items are considered non-returnable due to hygiene, safety, or brand restrictions. Customers should review specific exclusions before making a purchase.
- Common Non-Returnable Items:
- Personalized and Custom Items
- Opened Beauty Products (unless defective)
- Face Masks and Undergarments
- Gift Cards and Prepaid Cards
- Certain Closeout or Final Sale Items
Kohl’s vacuum return policy, suit return policy, and closeout deals may vary, so it’s best to check product details before purchasing. For brands with strict return rules, customers should review the return terms on Kohl’s official website.
Refund Methods
Kohl’s processes refunds based on the original payment method. However, refunds for gift purchases, store credit, or debit card transactions may differ.
- Refunds to the Original Payment Method:
- Credit/Debit Cards: Refund issued to the same card used for purchase
- Kohl’s Card Purchases: Refunds processed within 120 days
- Cash Payments: Customers receive cash back
- Alternative Refund Methods:
- Gift Receipts: Refunds are given as store credit
- No Receipt: The lowest sale price is refunded as store credit
- Kohl’s Cash Returns: Refunds are adjusted based on used Kohl’s Cash discounts
Kohl’s debit card to cash refund policy depends on store discretion, as some refunds may take a few days to process.
Return Shipping Costs
Kohl’s allows customers to return online orders in-store for free, but mail returns require customers to cover the shipping costs unless the return is due to a defect or error on Kohl’s part.
- In-Store Returns: Free of charge
- Mail Returns: Customer pays for return shipping (unless defective or wrong item)
- Processing Time: Refunds may take up to 30 days after Kohl’s receives the item
For Kohl’s Sephora returns, items can be returned in-store at any Kohl’s location, but customers must provide a receipt or proof of purchase.
Kohl’s online return policy follows the same timeframe as in-store returns, but customers must package and ship items properly to avoid additional fees.
Frequently Asked Questions About Kohls Return Policy
What is the return policy for Kohl’s?
Kohl’s allows most items to be returned within 90 days of purchase. If you used a Kohl’s Card, you get 120 days. Electronics and watches must be returned within 30 days, and beauty products within 60 days. Returns are accepted with or without a receipt, but without a receipt, you’ll receive store credit.
How to exchange size at Kohl’s?
To exchange an item for a different size, bring it to any Kohl’s store with the original receipt. If the desired size is available, you can make an exchange immediately. For online orders, you may need to return the item and reorder the correct size.
What is the return policy for Sephora at Kohl’s?
Sephora at Kohl’s accepts returns within 60 days. Lightly used items may be eligible for a return. During the holiday season, purchases made after November 1 can be returned until January 31.
Is Kohl’s return shipping free?
No, Kohl’s does not offer free return shipping unless the return is due to a Kohl’s error. Customers must cover the return shipping costs if mailing items back.
How do I change my store location on Kohl’s?
To change your store location, visit Kohls.com or the Kohl’s app, go to the Store Locator, and select a new preferred location. This will adjust in-store pickup and product availability.
What brands are eligible for Kohl’s coupons?
Kohl’s coupons apply to most brands, but some premium brands like Nike, Under Armour, and certain Sephora products may be excluded. Always check the coupon details for exclusions.
Conclusion on Kohls Return Policy
Kohl’s has one of the most flexible return policies in retail, making returns easy. Understanding Kohl’s return policy for 2024 ensures that you can return items hassle-free, whether they are used, unworn, or missing a receipt. Special conditions apply to electronics, shoes, and Sephora products, so always check the store’s specific rules before making a return.
For a seamless return experience, keep receipts, use your Kohl’s account for digital tracking, and return items within the appropriate window.
