Mango return policy ensures that customers enjoy a smooth and efficient experience when returning their purchases. Whether you’re returning an item due to size, preference, or defect, understanding the policy can help you navigate the process with ease.
This guide will provide a detailed overview of Mango’s return process, eligibility, and key conditions for returns. Let’s dive into all the important details you need to know to make your return experience as seamless as possible.
Standard Return Window
Mango offers a generous 30-day return window for most items purchased at regular prices. This allows customers enough time to decide whether their purchase meets their expectations. However, for sale items, the return window is shortened to 14 days from the date of purchase.
The timeframe for returns may vary slightly depending on the region and specific store policies. To ensure eligibility for returns, customers must return the items in their original condition, unworn, and with all tags still attached. If the items don’t meet these conditions, they may not be accepted.
Return Conditions and Eligibility
To be eligible for a return at Mango, there are certain conditions you must follow:
- Condition of Item: The item must be returned in unworn, unwashed, and undamaged condition.
- Tags: All original tags must still be attached to the item.
- Proof of Purchase: A valid receipt or proof of purchase is required to initiate a return.
It is essential to keep the original receipt or proof of purchase in order to successfully return or exchange an item. For customers returning items online, a return shipping label is provided to facilitate the process.
Non-Returnable Items
Mango does not accept returns for certain items due to hygiene or safety reasons. These items include:
- Underwear
- Lingerie
- Swimwear
- Earrings
- Face masks
Additionally, personalized or altered items cannot be returned. These items are customized specifically for individual customers, making them non-returnable and non-refundable.
Return Methods: In-Store and Online
Mango offers customers the flexibility to return items either in-store or online, depending on their preference.
In-Store Returns
For customers who prefer returning their items in-store, Mango provides the option to return purchases to any Mango store within the designated return window. Here’s how to process an in-store return:
- Bring the item(s) with the original receipt and ensure that the items are in unworn, unwashed condition with tags still attached.
- Present the item(s) to the store staff, who will inspect them before processing your return.
- You can either receive a refund to your original payment method or opt for an exchange, based on the availability of the items.
Online Returns
For online purchases, Mango provides a streamlined process for returns through its website. To return an item purchased online:
- Log in to your Mango account and go to the “My Orders” section.
- Select the item(s) you wish to return and follow the online prompts to initiate the return.
- Print the return shipping label and pack the item securely with the necessary documentation.
- Ship the package to the return address provided, and Mango will process the return within 3–12 business days once it is received.
Return Process Steps
Returning an item to Mango involves a few simple steps to ensure your return is handled promptly. Follow these steps:
- Review the Return Policy: Make sure the item meets the eligibility criteria for return, including being in the original condition with tags attached.
- Prepare the Item: Ensure that the item is packed securely for the return process.
- Proof of Purchase: Gather your receipt or order confirmation for online purchases.
- Choose Return Method: Decide whether you want to return your item in-store or by mail.
- Initiate the Return: Follow the steps for your chosen return method. For in-store returns, visit a Mango store. For online returns, follow the return procedure on the Mango website.
- Refund Process: Once your return is processed, you will receive your refund to your original payment method within a specified time, usually 3-12 business days.
By following these steps, your return will be processed quickly and efficiently, allowing you to get your refund or exchange in a hassle-free manner.
Refund Methods and Processing Time
Mango offers refunds to the original payment method used during the purchase. The refund process begins once the returned item is inspected and accepted by Mango’s team. For most returns, the refund will be processed within 3 to 12 business days after receiving the item. It’s important to note that the processing time may vary depending on the payment method used. If the original payment was made via credit card, the refund may take several days to appear on your account, depending on your bank’s policies.
Refunds for sale items are processed as store credit, rather than a refund to the original payment method. This ensures that Mango customers can make another purchase using the store credit for the value of the returned item. Additionally, return shipping costs are covered by Mango when the return is due to a defect or issue with the product. However, if the return is for personal reasons, customers will be responsible for the shipping charges.
Exchange Policy
Mango allows customers to exchange items for a different size, color, or model. However, the exchange process requires the customer to follow a few steps. If you’re seeking an exchange, it’s best to return the original item and then purchase the new item separately, as Mango does not directly facilitate exchanges through its system.
When returning an item for an exchange, it must meet the following criteria:
- The item must be in its original condition, unworn, and unwashed.
- All tags must still be attached.
- A valid proof of purchase is required to process the return or exchange.
If the item you wish to exchange for is not available in the store or online, Mango will process a refund to the original payment method. Keep in mind that sale items are typically not eligible for exchange or may be subject to specific return conditions.
International Returns
For international customers, the return process is slightly different. Mango provides a return option for international orders, but the customer will be responsible for return shipping fees. It’s highly recommended that international customers use a trackable shipping method to ensure the return is properly received by Mango.
Once Mango receives the return, the item will be inspected, and the refund will be processed. Refunds for international returns are typically made to the original payment method, though the processing time may be slightly longer than domestic returns due to the international shipping involved. Additionally, international customers should be aware of customs fees or taxes that may apply when sending items back to Mango.
Special Conditions
Certain items sold by Mango are non-returnable due to hygiene or safety reasons. These include:
- Underwear
- Lingerie
- Swimwear
- Earrings
- Face masks
Items that have been personalized, such as customized clothing or accessories, cannot be returned or exchanged, as they are made specifically for the customer. Additionally, any items that have been altered or damaged by the customer may not be eligible for return. Customers are encouraged to review the specific return conditions for sale items, as these products often have a reduced return window and may only be eligible for store credit instead of a direct refund.
Contacting Customer Service
If you encounter any issues with your return or need assistance with the process, Mango offers excellent customer service options. You can reach Mango customer service through several channels:
- Phone: You can contact Mango customer service at +34 93 860 24 24.
- Email: Send your inquiries to [email protected] for assistance.
- Online: Visit Mango’s official website to use their contact form or live chat support.
Customer service representatives are available to guide you through the return process, answer any questions, and help with any concerns you might have regarding refunds, exchanges, or product issues.
Frequently Asked Questions About Mango Return Policy
- Can I return sale items to Mango?
Yes, Mango accepts returns for sale items, but these returns must be made within 14 days of purchase. Additionally, the return may only be processed as store credit instead of a full refund.
- How do I return a damaged item to Mango?
If you receive a damaged or defective item, you can return it for a full refund, including return shipping costs. Simply follow the return process and notify Mango customer service of the issue.
- Do I need the receipt to return an item?
Yes, you will need a valid receipt or proof of purchase for the return to be processed. If the return is made online, you can use your order confirmation or email receipt.
Conclusion of Mango Return Policy
Mango’s return policy is straightforward and designed to provide a convenient process for customers seeking returns, exchanges, or refunds. By following the outlined return conditions and guidelines, you can ensure that your return experience is quick and hassle-free.
Remember to check the eligibility criteria for returns, use the proper return methods, and contact customer service if you have any issues.
