Menards Return Policy: Everything You Need to Know

Menards Return Policy allows customers to return most items within 90 days of purchase with a valid receipt. However, certain items like custom orders, gift cards, and clearance items may have different return conditions. The policy includes refunds, exchanges, and store credit, depending on the condition and timing of the return. Some items have special return conditions, so it’s essential to understand the guidelines before initiating a return.

Customers can return most products within 90 days with a receipt. Returns after 90 days are eligible for store credit. For online purchases, refunds are processed 7 to 10 days after the return is received. If a product is damaged, you must report it within 3 days to receive a replacement. Special orders, major appliances, and gas-powered items have specific conditions. Knowing these details helps avoid inconvenience when making a return.

Menards Return Policy Overview

Menards provides a customer-friendly return policy covering various product categories. Customers can return most items if they are unused and in their original packaging. Returns without a receipt are possible but may result in store credit at the lowest price offered. Some items, such as gas-powered products, appliances, and special orders, have specific conditions and may require manufacturer approval.

Menards also allows online purchases to be returned in-store, though store discretion applies. If an item is damaged upon delivery, customers must immediately notify the delivery personnel or contact customer service within 7 days. Certain products, such as clearance items and custom-made orders, are non-returnable. If an item is installed and has issues, customers must file a complaint with the Menards Installed Product Complaint Department.

What Items Can Be Returned to Menards?

Most items purchased at Menards can be returned within 90 days if they are unused, in their original packaging, and include a receipt. Some products have unique return policies:

• Gas-Powered Items – Must be unused, in original packaging, and free of fuel to qualify for a return within 30 days. If used, they must go to an authorized service center for repairs.
• Major Appliances – Can be returned within 7 days if defective or within 30 days if unopened.
• Plants (Perennials, Trees, and Shrubs) – Guaranteed for 1 year and eligible for an exchange or store credit with a receipt.
• Special Order Items – May be returned at Menards’ discretion with a 25% restocking fee.
• Clearance and Bargain Area Items – Non-returnable and final sale.

Customers returning an item without a receipt may receive store credit for the lowest sale price.

Menards Return Time Frame and Conditions

Menards allows returns within the following time frames:

• 90 Days with Receipt – Refunds processed to the original payment method. If the payment method is unavailable, store credit is issued.
• After 90 Days with Receipt – Refunds are issued as store credit only.
• Returns Without Receipt – Store credit is issued based on the lowest sale price, and a valid ID is required.
• Online Purchases – Refunds processed within 7-10 days after the warehouse receives the return.
• Damaged Items – Must be reported within 3 days for a replacement.

Some items, such as gift cards, custom products, and opened herbicides/pesticides, are non-returnable.

Menards Refund Process and Options

Menards provides refunds in several ways, depending on the original payment method and return conditions:

• Cash Purchases – Refunded in cash.
• Debit Card Purchases – Refunded to the original account.
• Credit Card Purchases – Refunded to the same card used.
• Check Purchases – If within 6 days, store credit is issued. After 6 days, refunds are processed in cash if no outstanding checks exist.
• Gift Card and Store Credit Purchases – Refunded as store credit only.
• Multiple Payment Methods – Refunds follow the order: Menards Card → Discover → American Express → Mastercard → Visa → Store Credit → Debit → Cash.

If an item is purchased with a rebate, the rebate amount is deducted from the refund.

How to Return an Item to Menards?

Returning an item to Menards is simple:

1. Visit the Service Desk – Bring the item, receipt, or order confirmation to the Service Desk at any Menards location.
2. Provide Proof of Purchase – A receipt, order number, or credit card statement helps process returns smoothly.
3. Get Your Refund – Depending on the payment method, refunds are issued via cash, card, or store credit.

For online returns, items can be returned in-store or shipped back. If shipping back, customers must follow the return instructions in their order confirmation.

Menards Return Policy for Online Purchases

Online purchases from MENARDS.COM can be returned to any store or by mail. Here’s how it works:

• Returns via Store – Bring the item and order confirmation email to the Service Desk.
• Returns via Mail – Ship the item back using the return label from the Menards account. A 25% restocking fee may apply to some returns.
• Damaged or Incorrect Items – Contact customer service within 3 days to request a replacement.

Refunds for online returns are processed 7-10 days after the warehouse receives the product.

Menards Exchange Policy

Menards allows exchanges for most items within 90 days if the product is unused and in its original condition. Some key exchange rules include:

• Over-the-Counter Items – Can be exchanged within 30-90 days depending on the product type.
• Gas-Powered Items – Only exchanged if unused and unfilled with gas within 30 days.
• Service Items – Handheld gas-powered tools and paint sprayers can be exchanged within 7 days for manufacturer defects.
• Plants – 1-year exchange guarantee for perennials, trees, and shrubs.

If an item is defective after installation, an Installed Product Complaint Form must be submitted.

Menards’ return and exchange policies ensure customers receive fair and convenient solutions for their purchases. Understanding these guidelines can help customers navigate returns efficiently and avoid unexpected fees.

Menards Return Policy for Special Orders and Clearance Items

Menards has strict return policies for special order items and clearance products. Special order items are custom-made or specially requested and typically have non-refundable conditions. However, Menards may allow a return under specific conditions, often with a 25% restocking fee. Customers must check with store management to determine if a special order return is possible.

Clearance and bargain area items are final sale, meaning no returns, exchanges, or refunds. These items are heavily discounted and sold as-is, often without a manufacturer’s warranty. Customers should inspect clearance items carefully before purchasing.

For defective special orders, Menards may offer store credit or an exchange if reported within a few days of purchase. Always confirm the return terms before placing special orders, as policies may vary based on product type and store discretion.

Exceptions and Restrictions in Menards Return Policy

Menards’ return policy has exceptions and restrictions that apply to specific items. Customers should be aware of these to avoid unexpected return denials.

Non-Returnable Items

Some products cannot be returned under any circumstances, including:

• Gift Cards – Non-refundable and cannot be exchanged for cash.
• Clearance Items – Sold as final sale with no return options.
• Custom-Made or Special Orders – Often non-returnable unless defective, with a restocking fee if approved.
• Hazardous Materials (Herbicides, Pesticides, and Paints) – Cannot be returned once opened.

Limited Return Conditions

• Gas-Powered Items – Must be unused, in original packaging, and free of fuel for a return. If used, it must go to an authorized repair center.
• Major Appliances – Can be returned only if unopened within 30 days or 7 days if defective.
• Electronics and Power Tools – May have manufacturer return restrictions.

Menards enforces these restrictions to ensure product safety and quality, making it essential for customers to review the policy before purchasing.

Menards Customer Service and Support for Returns

Menards offers customer-friendly support for handling returns and inquiries. Customers can contact Menards Customer Service through multiple channels:

• In-Store Support – Visit the Service Desk at any Menards location for assistance with returns and refunds.
• Phone Support – Call 1-800-871-2800 for return inquiries and help with online orders.
• Online Assistance – Use the Menards Contact Page to submit return requests and track refunds.
• Live Chat – Available on Menards.com for quick assistance with return questions.

Tips for a Smooth Return Process

• Always keep your receipt or order confirmation for easy processing.
• If returning an online order, check shipping instructions and fees before mailing the product back.
• For defective or damaged items, report the issue within 3-7 days to qualify for an exchange or refund.
• Have a valid ID when returning without a receipt, as store credit is issued at the lowest sale price.

Menards aims to make the return process efficient and hassle-free, ensuring customer satisfaction.

Frequently Asked Questions about Menards Return Policy

Can I return an item to Menards without a receipt?
Yes, but refunds are issued as store credit at the lowest sale price, and a valid ID is required.

How long does Menards take to process a refund?
Refunds typically take 7-10 days for online returns and immediate processing for in-store returns.

What happens if I return an item purchased with a rebate?
The rebate amount is deducted from the refund, and only the remaining balance is returned.

Can I return used gas-powered equipment?
No, used gas-powered items must be taken to an authorized repair center for servicing.

Are online purchases returnable in-store?
Yes, online orders can be returned in-store with the order confirmation email.

Do clearance items have a return option?
No, clearance and bargain area items are final sale and cannot be returned.

Can I exchange a plant that died after purchase?
Yes, Menards offers a 1-year exchange policy for perennials, trees, and shrubs with a valid receipt.

Conclusion of Menards Return Policy

Menards offers a customer-friendly return policy with flexible options for most products. Customers can return items within 90 days with a receipt for a full refund or store credit if the return is delayed. Special conditions apply to gas-powered equipment, major appliances, special orders, and clearance items.

Menards provides various refund options, including cash, card refunds, and store credit based on the original payment method. Online purchases can be returned in-store or by mail, though some returns may require a restocking fee.

To ensure a smooth return process, customers should keep their receipts, understand the return policy for specific products, and contact customer service for assistance when needed. Following these guidelines will help shoppers navigate the Menards return policy efficiently and avoid unnecessary delays.