Saks Return Policy: A Complete Guide

Saks Return Policy allows customers to return most items within 30 days of purchase for a full refund or exchange, ensuring a hassle-free shopping experience.

Saks Fifth Avenue is known for its premium fashion, luxurious shopping experience, and excellent customer service. Their return policy is designed to offer convenience and flexibility for both online and in-store purchases. Whether you’re returning an item due to a change of mind or because it arrived damaged, Saks provides clear and structured guidelines to make the process easy.

Understanding Saks’ return eligibility, timeframes, and procedures can save you time and help you get your refund or exchange as smoothly as possible. The store allows customers to return most merchandise, but there are certain conditions and exceptions to keep in mind.

Overview of Saks Return Eligibility and Conditions

Saks Fifth Avenue provides a flexible return policy for most purchases, but certain conditions must be met for a successful return:

Items must be unworn, undamaged, and unaltered.
Original tags and packaging (where applicable) must be included.
You will need proof of purchase (receipt or order number) for returns.
Items categorized as “Final Sale” or personalized (like monogrammed or gourmet products) cannot be returned.

Key Return Criteria:

Unworn, undamaged items
Original tags and packaging
Proof of purchase required
Final sale and personalized items are non-returnable

Ensuring that the returned item meets these criteria will guarantee a smooth return process.

Timeframe for Returns at Saks Fifth Avenue

Saks Fifth Avenue provides a 30-day return window from the date of delivery. Returns initiated after this 30-day period may not be accepted or could be subject to store credit.

Important Timeframe Details:

30 days from delivery date to return items.
Returns processed within the window are eligible for a full refund.
Late returns may be denied or given store credit.

It’s best to return items promptly to ensure a full refund. Adhering to this return timeline helps avoid complications with processing.

Saks Return Process for Online Orders

Returning an online purchase from Saks is easy. Follow these simple steps to return your items via mail:

Log into your Saks account to initiate the return.
Select the items you want to return and request a return label.
A prepaid return label will be emailed to you.
Pack the items securely and affix the return label to the package.

Shipping Costs:

$9.95 return shipping fee will be deducted unless you are an OFF 5TH Rewards member, in which case the fee may be waived.

Make sure that the item is securely packed, and include all necessary paperwork for processing. Once the return is received, your refund will be credited to the original payment method.

In-Store Returns: How to Return Items in Person

Returning an item to a Saks Fifth Avenue store offers a quick, in-person option. Follow these steps to make an in-store return:

Bring the item to your nearest Saks Fifth Avenue store.
Ensure the item is unworn, undamaged, and has original tags.
Provide proof of purchase (receipt or order number).
The refund will be processed to the original payment method immediately.

Key Details for In-Store Returns:

No return shipping fees when returning items in-store.
Items like intimates and swimwear must have hygiene seals intact to be eligible for return.
Gift items can be returned in-store with the order number.

In-store returns are a great way to avoid shipping fees and get your refund faster.

Return Shipping for Saks Online Purchases

For online purchases, Saks charges a $9.95 return shipping fee for each mailed return. However, OFF 5TH Rewards members may have this fee waived. Here’s how you can return an item:

Generate a prepaid return label from your Saks account.
Alternatively, you can use a QR code at FedEx locations to create a return shipping label.

Important Notes About Shipping:

The return shipping fee is deducted from your refund.
If you return multiple items in a single return, the $9.95 fee applies only once.
Non-U.S. customers can make international returns through the same process.

For a seamless experience, ensure all items are properly packed and that tracking information is included.

Refunds and Store Credit: Understanding Saks’ Policy

Once your return is processed, Saks Fifth Avenue will issue a refund to your original payment method. If the return is made after the 30-day period, you may be issued store credit instead.

Refund Process:

Refunds will be credited to the original payment method.
Store credit may be issued if you return items after 30 days.
Shipping fees are non-refundable.
If gift cards were used in the original transaction, the amount may be adjusted based on the returned items.

This refund policy ensures that you will receive your money back promptly for eligible returns.

Exceptions and Restrictions to Saks Return Policy

Certain items purchased from Saks Fifth Avenue have specific return restrictions. These include items that are Final Sale, gourmet, or personalized.

Restricted Items:

Final Sale items are not eligible for returns.
Personalized or monogrammed items cannot be returned.
Intimates, swimwear, and hygiene products must have tags and hygiene seals intact to be returned.
Gift items must be returned within the return period for a full refund.

Check the product page before purchasing to ensure that you are aware of any specific return exclusions for the item.

Exchanges: Can You Exchange Items at Saks Fifth Avenue?

Saks Fifth Avenue allows exchanges, but the process differs based on whether you’re returning an item in-store or online.

In-Store Exchanges:

Quick and easy: The exchange process is faster in-store with immediate assistance from a Style Advisor.
Direct exchanges: You can directly swap for another size or color, if available.
Eligibility: Ensure your item is unworn, undamaged, and has the tags attached.

Online Exchanges:

Saks does not directly allow exchanges online.
Return the item via their standard process, then place a new order for the item you want.
Be sure the item is in its original condition and within the 30-day return window.

Return Policy for Sale and Discounted Items at Saks

Sale and discounted items are eligible for return, but with important guidelines to consider.

Eligibility for Returns:

Items must be unworn, undamaged, and have the original tags and packaging intact.
The 30-day return window applies to these items as well.

Refunds:

Refunds will be issued at the sale price paid, not at the original retail price.

Final Sale Items:

Final sale items are non-returnable. These are clearly marked during checkout.
Custom, personalized, and discounted items are often final sale.

Checking Sale Items:

Always read product descriptions to ensure items aren’t marked as final sale.

Saks Return Policy for International Orders

International customers can return items, but the process varies from domestic returns.

Return Process:

Returns must be processed via mail and are not accepted in-store.
The standard 30-day return window applies, and items must be in original condition.

Additional Costs:

Return shipping fees for international orders are non-refundable.
You’ll also be responsible for any customs duties or taxes.

Return Instructions:

Check Saks’ International Return Policy Page for detailed return instructions and address information.
Follow guidelines carefully to ensure your return is processed without delays.

Saks Return Policy for Gift Cards and Final Sale Items

There are specific rules for returning gift cards and final sale items at Saks.

Gift Cards:

Non-returnable: Gift cards cannot be exchanged or refunded.
They are only redeemable for future purchases, but cannot be refunded for cash.

Final Sale Items:

Non-returnable: Final sale items are explicitly marked during checkout.
These include customized, personalized, or discounted items.
Once purchased, final sale items cannot be returned or exchanged.

Be Aware:

Read product descriptions carefully to confirm whether an item is a final sale product.
Ensure you’re certain about the purchase before completing the transaction.

Frequently Asked Questions About Saks Return Policy

Can I return a gift?

Yes, gifts can be returned within the 30-day return window.
You’ll need the order number from the gift receipt.
Refunds can be issued as a store credit or the original payment method.

How long does it take for a return to process?

Saks typically processes returns within 30 days of receiving the returned item.
Email notifications will confirm the refund.

Can I return a damaged or defective item?

If your item is damaged or defective, contact Saks customer service immediately.
Saks will assist with a return and offer a refund or exchange.

How do I track my return?

You’ll receive a tracking number with the return shipping label.
Track your return through the carrier’s website for updates on the status.

Conclusion of Saks Return Policy

Saks Fifth Avenue’s return policy offers flexibility for customers to return most items within 30 days, including those purchased during sales. However, sale items and final sale products are not eligible for returns.

Whether you shop online or in-store, Saks ensures that their policies are clear and manageable for your shopping experience. For international returns, make sure to follow specific guidelines for shipping and duties. Always double-check whether an item is marked as final sale before purchasing to avoid confusion.

DAM