Sally Beauty Return Policy: 2024 Complete Updated Guide

Shopping for beauty products should be exciting and stress-free. Understanding the Sally Beauty return policy is key to ensuring a smooth experience when you shop for your favorite items. In 2024, the policy includes flexible options for both in-store purchases and online orders, making returns simple. This guide explains the rules for returns, refunds, exchanges, and more, giving you all the details you need.

The return window for most items is 30 days, starting from the purchase date for store buys or delivery date for online orders. However, items like appliances come with a longer 60-day return window if backed by a manufacturer’s warranty. Whether you’re dealing with faulty items or just changed your mind, this guide will walk you through everything you need to know.

Understanding Sally Beauty Return Eligibility

The foundation of the Sally Beauty return policy is its clear return eligibility criteria. You can return or exchange most items within the 30-day period if they are in their original condition. For a return to be successful, items must remain unopened, unused, and undamaged. Clearance items and products labeled as final sale items are exceptions to this rule and usually cannot be returned.

Proof of purchase is vital when making a return. A receipt, invoice, or email confirmation is required to verify the transaction. Without this, your return might be limited to an exchange or store credit. These measures ensure a fair and efficient process for all customers.

Eligible Items

Item Type	Eligible for Return	Notes
Beauty products	Yes	Must be unopened and unused
Appliances	Yes (60 days)	Needs manufacturer’s warranty
Clearance items	No	Exceptions apply
Hair dye and shampoo	Yes	Unopened or defective only

Sally Beauty Return Methods

Sally Beauty provides two convenient ways to return items: in-store and online. These methods cater to different customer needs. For in-store purchases, simply bring your product to the nearest store with your proof of purchase. 

The associate will process your return or exchange right away. If you prefer returning items from the comfort of your home, you can initiate an online return through your Sally Beauty account. Print a shipping label, securely package your product, and ship it back. Each method offers its benefits, such as speed for in-store returns and convenience for online returns.

Sally Beauty International Return Policy

For international shoppers, the return process may differ slightly. While Sally Beauty accepts international returns, customers must account for shipping costs and any customs duties involved. Be sure to review the return rules specific to your region. It’s always a good idea to contact customer service if you’re unsure about returning an international purchase. This ensures your return follows all necessary steps.

Sally Beauty Restocking Fees

While most returns are free, Sally Beauty reserves the right to charge a restocking fee under certain conditions. These fees apply to less than 5% of returns and often involve products that fail to meet return eligibility criteria.

For example, if a product’s packaging is damaged or missing, a fee may be deducted from the refund. Following the guidelines can help you avoid these charges.

Sally Beauty Return Exceptions

Sally Beauty tries to be flexible but has some exceptions to its policy. Opened hair dye, shampoo, and personal-use items like makeup brushes are not eligible for returns due to hygiene regulations.

Additionally, final sale items and heavily discounted products may not qualify for returns. These exceptions ensure that all customers receive high-quality, unused products.

Sally Beauty Return Policy Without Receipt

If you’ve lost your receipt, you can still make a return. Sally Beauty offers store credit or exchanges for items without proof of purchase. The credit amount is based on the product’s lowest selling price in the past 30 days. For returns over $250, manager approval might be required. Always keep your purchase confirmations for a smoother return experience.

Sally Beauty Return Policy After 30 Days

For returns beyond 30 days, the rules tighten. Sally Beauty generally accepts returns for faulty items or those covered by a manufacturer’s warranty. Other returns may be denied unless special conditions apply. If you find yourself outside the window, contacting customer service can provide clarity on your options.

Sally Beauty Hair Dye Return Policy

The hair dye return policy allows unopened products to be returned within 30 days. Opened or used hair dyes are usually non-returnable due to health regulations. Customers unsure about a product’s compatibility are encouraged to consult Sally Beauty’s personalized beauty consultations for expert advice.

Sally Beauty Shampoo Return Policy

Returning shampoo follows similar rules. If the bottle is unopened and in its original condition, you can return it within 30 days. Opened or defective shampoos may qualify for a refund or exchange, depending on the situation. This flexibility ensures customers feel confident when purchasing new products.

Sally Beauty Refund Process and Timeline

The refund process begins as soon as your return is approved. Sally Beauty processes refunds to the original payment method, such as a credit card or PayPal. Refunds typically take 5–10 business days to appear, depending on your bank. If you opt for store credit, it’s issued immediately after your return is processed.

Sally Beauty Exchange Policy

Exchanging items is simple and follows the same timeline as returns. You can swap products in-store or online, as long as the item meets the return conditions. Exchanges are perfect if you purchased the wrong shade or product but want to stick with Sally Beauty.

Sally Beauty Delivery and Shipping Policy

Shipping is another important aspect of shopping online. Sally Beauty processes orders quickly, with delivery timelines ranging from 3 to 7 business days for most locations. For returns, customers are encouraged to use the provided shipping labels to ensure smooth processing.

Sally Beauty Gift Card Policy: Easy Guide

Sally Beauty gift cards are a flexible way to shop. You can buy them online or in-store, and they never expire. Redeeming them is easy; just enter the card details at checkout or present the card at the register. However, gift cards cannot be exchanged for cash unless required by law. They are non-refundable and must be treated like cash to avoid loss.

Sally Beauty Store Hours

Day	Opening Time	Closing Time
Monday	9:00 AM	8:00 PM
Tuesday	9:00 AM	8:00 PM
Wednesday	9:00 AM	8:00 PM
Thursday	9:00 AM	8:00 PM
Friday	9:00 AM	8:00 PM
Saturday	9:00 AM	8:00 PM
Sunday	10:00 AM	6:00 PM

Services from Sally Beauty: 8 Best Services

Sally Beauty goes beyond sales with its incredible services. These include a beauty rewards program for earning discounts and educational resources like tutorials and guides.

Their personalized beauty consultations and focus on eco-friendly products with recycling initiatives also set them apart. Other services include exclusive promotions, professional beauty supplies, and a convenient mobile app for on-the-go shopping.

FAQs

What types of products does Sally Beauty offer? 

Sally Beauty offers everything from hair care to makeup and salon equipment.

Does Sally Beauty offer professional salon services? 

Some locations provide salon services like haircuts and coloring.

Are Sally Beauty products cruelty-free? 

Many products are cruelty-free and labeled for easy identification.

Does Sally Beauty offer rewards or loyalty programs? 

The beauty rewards program helps you save with every purchase.

Can I return products purchased from Sally Beauty? 

Absolutely, as long as they meet the return conditions.

Conclusion

Sally Beauty’s return policy for 2024 reflects its commitment to customer satisfaction, offering flexibility and convenience whether you’re returning beauty products in-store or online. With clear guidelines, fair timelines, and options like store credit and exchanges, they ensure a stress-free shopping experience.

Whether you’re exploring the beauty rewards program, shopping for eco-friendly items, or taking advantage of personalized consultations, Sally Beauty has you covered. Their policies make it easy to shop with confidence and focus on enhancing your self-care journey.