Sephora Return Policy: Everything You Need to Know for Easy Returns

Sephora Return Policy allows customers to return most products within 30 days for a full refund and up to 60 days for store credit. Whether you bought your items in-store or online, Sephora provides flexible return options.

Customers can return new, gently used, or defective products, but final sale items and some promotional products may not qualify. Returns can be processed in-store or by mail, with refunds typically issued to the original payment method.

If you don’t have a receipt, Sephora may offer store credit based on the lowest selling price. The holiday return policy extends the return window for gifts purchased during the holiday season. Knowing the return rules, refund methods, and exchange options will help make the process smooth and stress-free.

Return Timeframe and Eligibility

Sephora accepts returns for new or gently used products within 30 days of purchase for a full refund to the original payment method. If you return an item after 30 days but within 60 days, you will receive store credit instead of a cash refund. However, any returns made after 60 days are not accepted. Sephora tracks return activity and may decline returns or exchanges if abuse is detected.

To qualify for a return:

• Items must be in new or gently used condition.
• Returns within 30 days receive a full refund to the original payment method.
• Returns between 30 and 60 days receive a store credit.
• Returns after 60 days are not accepted.
• Sephora reserves the right to refuse returns at any time.

In-Store Return Process

Returning a product to a Sephora store is quick and easy. Simply bring your item, along with proof of purchase, to any Sephora location. If your purchase was made with a credit card, debit card, or a Sephora gift card, refunds will be issued to the original payment method. For purchases made using PayPal, in-store returns will be refunded as store credit.

Steps for an in-store return:

1. Bring the product and receipt (or proof of purchase) to a Sephora store.
2. The item must be new or gently used to qualify.
3. Refunds to credit cards, debit cards, and Sephora gift cards are processed immediately.
4. If you used PayPal, your refund will be in the form of store credit.
5. If you return after 30 days but within 60 days, you will receive store credit instead of a refund.

Online Return Process

For items purchased on Sephora.com, you can initiate a return online and send it back using a prepaid shipping label. Online returns must also fall within the 30-day or 60-day timeframe to be eligible for a refund or store credit.

Steps for an online return:

1. Log in to your Sephora account and go to your order history.
2. Select the item you want to return and request a return authorization.
3. Print the prepaid return shipping label provided by Sephora.
4. Pack the item securely and attach the label.
5. Drop it off at a shipping location.
6. Once received, refunds take up to 30 days to process.

If you return an online purchase in-store, refunds will be issued based on the payment method used. However, if your original purchase was made with PayPal, your refund will be in the form of store credit instead of being credited back to your PayPal account.

Refund Methods

Sephora provides refunds in different forms, depending on when and how you return the item.

• Returns within 30 days = Refund to the original payment method.
• Returns between 30 and 60 days = Refund as store credit.
• PayPal purchases returned in-store = Store credit only.
• Klarna or Afterpay purchases = Refund will be issued to your Klarna or Afterpay account.

For purchases made with a Sephora gift card, refunds will be issued as store credit. If the item was purchased using multiple payment methods, the refund will be divided between those payment sources accordingly.

Sephora at Kohl’s Return Policy

If you purchased a Sephora product from Kohl’s, you must return it to a Sephora at Kohl’s location. Kohl’s has a separate return policy, which may differ from Sephora’s standard rules.

• Returns must be made within 60 days of purchase.
• Proof of purchase is required.
• Refunds are issued based on Kohl’s return policy.

If you purchased from Sephora inside JCPenney, you must return the item to a JCPenney location, as these stores follow JCPenney’s return policy.

Exchange Policy

Sephora allows product exchanges, but only in-store. If you want to exchange an item purchased online, you must return the product first and then repurchase it separately.

• Exchanges are available in-store only.
• Online purchases must be returned and repurchased separately.
• The item being exchanged must be new or gently used.

Returns Without a Receipt

If you lost your receipt but purchased the item through your Sephora account, you may still be able to return it. Sephora can look up your purchase in their system. If they can verify the sale, the return may qualify for a refund or store credit.

• Returns without a receipt may be eligible for store credit.
• Proof of purchase must be linked to your Beauty Insider account.
• Without any record of purchase, the return may be denied.

Returns Without Original Packaging

Sephora allows returns even if you don’t have the original box or packaging, as long as the product is new or gently used and you have proof of purchase. However, if the return appears suspicious or excessive, Sephora may refuse it.

• Packaging is not required, but the product must be gently used or unused.
• Proof of purchase is needed for approval.
• If suspected return abuse is detected, the return may be denied.

Sephora Return Policy for Perfume and Other Products

Sephora’s return policy applies to all products, including perfume, skincare, and makeup. However, items like fragrances and aerosols must be returned following shipping regulations.

• Perfumes and aerosols must be returned in-store or via ground shipping.
• Other beauty products follow the same return rules as general items.

Holiday Return Policy

Sephora typically extends its return policy during the holiday season to accommodate gift purchases.

• Items purchased between November 1 and December 1 may be eligible for return until January 31.
• Specific dates vary each year, so check Sephora’s official return policy during the holidays.

Restrictions and Non-Returnable Items

While Sephora has a flexible return policy, certain items cannot be returned or refunded. These include products that pose hygiene concerns, promotional gifts, and non-refundable purchases.

• Gift cards are non-refundable and cannot be exchanged for cash.
• Sephora Favorites kits must be returned with all included products for a refund.
• Final sale items, including some limited-time promotions, cannot be returned.
• Products that show excessive use or tampering may be denied for return.
• Free gifts or promotional items included in a purchase are not eligible for return.

For online orders, Sephora follows strict guidelines for returns of certain products like perfumes and aerosols, as they require special shipping regulations. It’s always best to check Sephora’s website or contact customer service for any return-related queries.

Gift Returns

Sephora allows gift returns, making it easy for recipients to exchange unwanted gifts for store credit. If you received a product as a gift, you can return it in-store or through Sephora’s online return process. However, the original payment method cannot be refunded—returns for gifts will always be issued as store credit.

How to return a gift:

1. Bring the unwanted gift to a Sephora store or initiate a return online.
2. If you have a gift receipt, it will speed up the return process.
3. Without a receipt, Sephora may still be able to process the return using the Beauty Insider account linked to the purchase.
4. Refunds for gift returns are always issued as store credit, which can be used for future purchases.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, Sephora offers free replacements under its return policy. This applies to both online and in-store purchases, provided that you report the issue promptly.

What to do if you receive a damaged item:

• Contact Sephora customer service immediately to report the issue.
• If purchased online, send a photo of the damaged item for verification.
• If purchased in-store, bring the item back for an exchange or refund.
• Sephora covers return shipping costs for defective products.

Sephora’s policy ensures that customers receive the correct, high-quality products without additional costs due to shipping or manufacturer defects.

Return Abuse and Limitations

Sephora monitors return activity and may refuse returns if a customer exhibits excessive return behavior. This policy is in place to prevent fraud and ensure fair use of the return system.

Limitations on returns:

• If you frequently return products, Sephora may deny future returns or exchanges.
• Returns made without a receipt or with excessive usage may be declined.
• Sephora may flag accounts that abuse the return policy and restrict returns.
• In extreme cases, Sephora can ban customers from making returns altogether.

To avoid return limitations, always keep receipts and ensure products are gently used when making a return.

International Return Policy

Sephora’s return policy varies by country, and not all international locations offer the same return options as Sephora U.S.. If you purchased an item from Sephora in another country, you must check the specific return policy for that region.

Key points about international returns:

• Products purchased internationally cannot be returned to U.S. Sephora stores.
• Some countries have stricter return policies than the U.S.
• Sephora.com does not accept international returns for products bought in physical stores outside the U.S.

Before purchasing from an international Sephora location, check their official return guidelines to ensure you understand the process.

Contact & Customer Support

If you have questions about returns, need help with an online return, or have issues with a damaged product, Sephora’s customer service team is available to assist you.

How to contact Sephora:

• Call Sephora Customer Support at 1-877-SEPHORA (1-877-737-4672).
• Use the Sephora Live Chat feature on their website.
• Visit the Sephora Help Center to read FAQs and return policies.

Sephora’s support team can provide real-time updates on refund status, exchange requests, and account return history.

Conclusion of Sephora Return Policy

Sephora’s return policy is one of the most flexible in the beauty industry, allowing returns within 30 days for refunds and up to 60 days for store credit. Whether you’re returning an opened product, making a gift return, or dealing with a defective item, Sephora provides multiple convenient return options. However, the store monitors return activity to prevent abuse, and some items—such as gift cards and promotional items—are non-returnable.

For a seamless shopping experience, always check Sephora’s official return policy before making a purchase. If you need further assistance, Sephora’s customer service team is always available to help.