Urban Outfitters Return Policy: Everything You Need to Know

Urban Outfitters Return Policy is designed to provide customers with a seamless and hassle-free return process. Urban Outfitters offers a user-friendly return policy to ensure customers are satisfied with their purchases. Whether you’re returning online orders or in-store purchases, the process is simple and convenient. This return policy outlines key details about the timeframe, conditions, and process for making returns, along with exceptions to the rule.

Urban Outfitters is committed to providing flexible return options. Returns can be made within 30 days of delivery, either through the mail or at one of their US or Canada stores. The policy covers both defective and unused items, ensuring you can get a refund or store credit with ease.

Overview of Return Eligibility and Conditions

Urban Outfitters allows the return of unused or defective merchandise, but certain conditions apply. To be eligible for a return, the item must meet the following criteria:

• Condition: The item must be unused, unworn, and undamaged, with all original tags attached.
• Receipt or Order Confirmation: You’ll need to present a receipt or order confirmation to process the return.
• Packaging: Items should be returned with their original packaging, including any boxes or bags. This ensures the product is returned in a sellable condition.

Note that items purchased during sale events or made-to-order items may not be eligible for returns. Make sure to review the specific return eligibility for each product before making a return.

Timeframe for Returns at Urban Outfitters

Urban Outfitters provides a clear 30-day return window for most merchandise. Here’s how it works:

• Within 30 days: You can return items for a full refund to the original payment method.
• After 30 days: Returns made after this period are only eligible for store credit or an e-merchandise credit, which is valid for future purchases on the Urban Outfitters website.

This timeframe is clearly outlined in the return instructions provided with your purchase. Remember, all returns must be initiated within the 30-day window to receive a refund. If you miss this window, your return will be processed as store credit.

Urban Outfitters Return Process for Online Orders

Returning online purchases from Urban Outfitters is a hassle-free process. Follow these steps to initiate your return:

1. Go to the Returns Portal: Visit the Urban Outfitters return portal on their website.
2. Print the Shipping Label: Once you enter your order number and select the items to return, you’ll receive a return shipping label.
3. Pack the Items: Ensure the items are returned in original condition and are properly packed to avoid damage during shipping.
4. Ship the Items: Attach the return label and send the package back to the address provided.

Note that a $5 restocking fee will be deducted from your refund for most mailed returns, and the cost of return shipping is typically covered by the customer. If you’re returning large or bulky items, such as furniture, different instructions may apply.

In-Store Returns: How to Return Items in Person

Returning items to Urban Outfitters stores is a free and convenient option, especially if you live near one of their locations. Here’s what you need to do:

1. Find Your Nearest Store: Use the Urban Outfitters store locator on their website to find the nearest location.
2. Bring the Item and Receipt: Take your eligible items along with the receipt or order confirmation email to the store.
3. Process the Return: A store associate will process the return, and the refund will be issued to your original payment method within 1-3 business days.

In-store returns are typically free of charge, but some restrictions apply. For example, UO MRKT items must be returned directly to the seller, not at Urban Outfitters stores.

Return Shipping for Urban Outfitters Online Purchases

For customers returning online purchases, Urban Outfitters provides a shipping label to make the return process simple. However, there are a few key points to keep in mind:

• Restocking Fee: Most mailed returns are subject to a $5 restocking fee, which will be deducted from the refund.
• Return Shipping Cost: The return shipping cost is the responsibility of the customer, unless stated otherwise in the policy.
• Return Packaging: All items must be securely packaged to avoid damage during transit. This includes returning large items like furniture with the proper packaging to ensure it arrives in good condition.

Returns must be shipped back to the designated return address, and Urban Outfitters is not responsible for lost returns, so be sure to get tracking information when shipping.

Refunds and Store Credit: What You Need to Know

Urban Outfitters offers a variety of refund methods based on when the return is made:

• Refund to Original Payment: Returns within the 30-day period will be credited back to the original payment method.
• E-Merchandise Credit: For returns made after the 30-day window, you’ll receive an e-merchandise credit that can be used for future purchases online.
• Restocking Fees: A $5 restocking fee may apply for most returns by mail. In some cases, returns of furniture and large items may incur a 15% restocking fee.

Refunds will typically be processed within 3-5 business days from when the return is received, but it may take an additional 1-3 days for the funds to show up in your account, depending on your payment method.

Exceptions and Restrictions to the Urban Outfitters Return Policy

While Urban Outfitters offers a flexible return policy, certain exceptions apply. Some items are non-returnable or subject to special conditions:

• Sale Items: Items purchased at a significant discount, particularly those marked final sale, cannot be returned or exchanged.
• Made-to-Order Furniture: Customizable furniture items are non-returnable and cannot be exchanged.
• UO MRKT Products: Products sold through UO MRKT must be returned directly to the seller, not through Urban Outfitters.
• Furniture Returns: Large furniture items may incur a restocking fee, and shipping fees for returns are the responsibility of the customer.

Make sure to review the product details for specific return conditions before finalizing your purchase to avoid any surprises

Can You Exchange Items at Urban Outfitters?

Urban Outfitters allows exchanges in specific circumstances, but the process may differ from regular returns. Here’s how it works:

• In-store Exchanges: If you want to exchange an item, you can go to a physical Urban Outfitters store. You can swap the item for another size, color, or style, subject to availability. Just bring the item, along with your receipt or order confirmation, to the store.
• Online Exchanges: While Urban Outfitters does not offer direct exchanges for online purchases, you can return the item by following the regular return process and then make a new purchase for the desired item.
• Exchange Eligibility: The item must be unused and in its original condition for an exchange to be processed. If the item is defective, you can opt for an exchange, or you may be issued a refund depending on the situation.

Return Policy for Sale and Discounted Items

Items purchased on sale or with discounts have specific rules when it comes to returns:

• Final Sale Items: Some items purchased during clearance or on sale may not be eligible for a return. These are usually marked clearly on the product page or receipt.
• Regular Sale Items: Sale items that are not marked as final sale can still be returned. However, the return must be made within the 30-day return window for a refund to the original form of payment. After this period, returns will be eligible for e-merchandise credit.
• Further Discounted Sale Items: Items purchased during a sale-on-sale event (i.e., with additional discounts on clearance items) may also have restrictions. Be sure to check the return policy for these specific items when purchasing.

Urban Outfitters Return Policy for International Orders

Urban Outfitters offers returns for international orders, but the process differs slightly:

• Return Process: To return an international order, you’ll need to initiate the return process on the Urban Outfitters website. They will provide you with a return shipping label and instructions for the return.
• Return Timeframe: International returns must also be made within 30 days of receiving the order for a full refund. After this period, only store credit will be issued.
• Return Shipping Fees: Return shipping for international orders is the responsibility of the customer. Unfortunately, Urban Outfitters does not cover international return shipping costs. It’s essential to use a trackable shipping service to ensure the return arrives safely.
• Refund Process: Refunds for international orders will be credited to your original payment method, but the processing time may be longer than domestic returns due to customs and international banking regulations.

Urban Outfitters Return Policy for Gift Cards and Final Sale Items

Urban Outfitters has specific rules when it comes to gift cards and final sale items:

• Gift Cards: Once gift cards are purchased, they are generally non-refundable. If you have issues with a gift card (e.g., it is defective or not activated properly), you can contact customer service for assistance, but returns are not accepted for gift cards.
• Final Sale Items: As mentioned earlier, items marked as final sale are non-returnable. These typically include:
  • Made-to-order furniture
  • Customizable items
  • Deeply discounted clearance products If you’re unsure whether an item is marked as final sale, check the product details before completing your purchase.

Frequently Asked Questions About Urban Outfitters Return Policy

Here are some common questions about Urban Outfitters’ return policy:

• Can I return sale items? Yes, but sale items must not be marked as final sale. If they aren’t, you can return them within 30 days for a refund to your original form of payment.
• How do I return furniture? For furniture returns, you can either contact customer service to arrange for a pick-up or use a return shipping label if delivered by UPS. Note that furniture returns may be subject to a restocking fee.
• How long does it take to get my refund? Refunds are typically processed within 3-5 business days from when Urban Outfitters receives the returned item, but it may take an additional 1-3 days to reflect in your account.
• Can I exchange an item at a store? Yes, you can exchange items in-store if they are in unused condition. However, for online orders, you’ll need to return the item first and then make a new purchase.
• What if my item is damaged or defective? If your item is damaged or defective, you can return it for a refund or exchange. Please report any issues within 30 days of the shipping date.

Conclusion of Urban Outfitters Return Policy

Urban Outfitters offers a flexible and easy return process for both online and in-store purchases. Whether you’re returning a regular or sale item, the process is clear and straightforward, with a 30-day return window. 

However, it’s important to check the details for final sale items and gift cards, as these cannot be returned. Customers should be aware that return shipping fees apply for most returns, particularly those for international orders. By following the outlined steps and understanding the exceptions, you can make returns and exchanges without hassle.